Hi all, Last September, I had a breakdown on A-27, the radiator hose split (before the recall came up) and I was left with a smokey bike on hard shoulder. Called AA (via ducati assistance) and took 15min to come and take the bike. P&H took 3 days to fix it, updating me with info every day. Bike was delivered washed and spotless as new again. I did not complain, was already happy with good service received from the moment of the first call. Answered a Ducati questionnaire and also had a call from Bologna to confirm that I was happy with the service received, answering a good review for ducati assistance and P&H Crawley. Yesterday, totally not expected, a package delivered from Bologna. (I haven't ordered anything, WTH??) Well, surprised that was a letter from Ducati apologizing for the inconvenience back in September. Now, is that a manufacturer who value their customers or not? https://drive.google.com/open?id=1Mm8Zh8tBiALREvFxRrp0VGDvtgHaaoiQ
They gave you that chintzy watch as well? PS, of course they value you, they want you to keep giving them 20 grand each time eh.
Oh well, rather give the 20 grand for someone who treat you like an individual than to someone else who does not give a shit if you ever come back. Anyway, not used to this nowadays, just found a bit of appreciation they writing a letter apologizing for the inconvenience of a breakdown.
well considering the trouble I have tbh I think the customer service was crap, until Snells took over, but still not even had a whisper from Ducati HQ and I have owned a few Ducatis now from new
I can't afford and probably in the years to come, wouldn't put the today's equivalent to 20 grand in a bike. That's why I bought an ex-demo and base model. Even though, still valued.
That was a very nice thing from ducati-bologna to have gifted you. I hope this receives enough likes to be featured on the front-page.
Mate, it's true that Ducati customer service is spot on, in fact they helped me with a broke chain last year, but my point was, it bloody well should be when you look at their bikes prices
You try getting any form off customer service from a famous company like Apple, their customer service is simply appalling. Make Ducati look very good indeed. And my out of warranty issues were handled faultlessly IMHO.
My BMW 330d MSport touring has suffered with rear window seal shrinkage. It's a '13 plate and looking on forums not a too uncommon fault. I've had to fight tooth and nail just for them to look at it, finally going in tomorrow. Their last word was they would supply the parts for free if I pay for the labour! Think it's going to be an interesting conversation They should take a leaf from the book of Ducati
BMW are shit I admit, I had a 335D coupe years ago, and the diff leaked. Fuck me !! what a song and dance to get that sorted, and it was under warranty ??
Had to take mine for the hose replacement today, and bugger me the r/s fork was leaking. Warranty claim was accepted, I want a house!
Our 3series had a recall last year, took it to Sytners to be done and whilst doing the recall discovered some sensor had broken, something to do with the brakes. Anyway, said it would cost X amount to do, but they would try to get it done under good will, which BMW agreed to. Our car is 8yrs old, so no complaints here for BMW (car) after sales service.
