I recently splashed out £300 on extending the warranty for a third year (i.e. from the original two years to a total of three years). This has to be done within 18 months of new. No doubt a complete waste of money - unless a major fault develops next year, in which case it might turn out to be a bargain. Anyone else done the same? Or intending to?
Hi Pete A good few posts in this thread. have you actually received the warranty? http://ducatiforum.co.uk/f6/ducati-everred-warranty-program-ending-31-3-2012-a-830/
Yes I have done the same Pete mainly due to the early radiator & dash issues. If I dont have a problem will no doubt regret doing it but if I do it will of been a good investment.
Thanks for pointing me to the previous thread, which I had failed to notice. The Customer copy of the official Ducati Ever-red form plus the dealer's receipt for the money clearly creates a contract. The precise terms of the contract are set out fully on the reverse of the form, read in conjunction with the original warranty booklet. I do not expect to receive or need any further documents.
Triple is your bike now two years old. many of us have bought the warranty and not received any paperwork. The thinking was that it was not posted out until the bike was actually two years old
No, it's 15 months old. I got the 3rd year warranty thrown in FOC as part of the deal when I bought it last month.
Pete 1950. I have the 3rd years warranty. Think of it like this (same as most insurance): if sod's law means that you never need it, it is a reasonable price to pay for no problems in the third year; if you do need it, the cost of 1200 repairs, especially electronics, will make it a bargain. In addition, if you decide to sell in the third year, it will be an invaluable inducement. In view of the Multitrada 1200s history, would you buy a used one without a full warranty?
Isn't extended warranty a bit of a con? In the ''sale of goods act 1979'' durability has been added as a deffinition of quality. ''Thanks to the new European Regulations, UK law now offers greater protection for consumers against products which develop faults within the first 6 months. The assumption is now that if it breaks down within this time period it cannot have conformed to the contract specification when purchased and you have the right to an automatic repair or replacement. Having said this, items which should last several years can still break down after this six month period. If the retailer or manufacturer’s warranty has run out, the shop is often quick to say there is nothing they can do before attempting to sell you an extended warranty. This is misleading. If you buy something which should last 7 years but breaks down after a year and a day, you can still claim it was of poor quality in reference to the durability aspect. In this respect it will help to know how long items such as washing machines or printers should last. You can get this information relevant trade association'' I know it has as an example washing machines and printers but it would surely apply to cars and motorcycles isn't it?
You are right, kwpilatis, about the Sale of Goods Acts. Our basic legal protections as consumers are pretty good, in theory. They might make warranties superfluous. I certainly never bother about warranties for hardware & consumer durables. On the other hand, there are some other considerations including these: 1. Your warranty claim is likely to be met readily without argument (not always, I know) whereas your Sale of Goods Act claim is more likely to be met with refusal and "So sue us". If you are willing to sue companies readily, as I am, all well and good. It's always better not to have to, though. 2. SoGAct is good for the first purchaser against the original dealer. Not so easy for a second owner to bring a claim, or if the dealer has gone bankrupt (e.g. George White). And pursuing a SoGAct claim against the manufacturer/importer, whilst legally possible, is pretty difficult in practice. 3. If you're trying to sell a bike and the potential buyer asks about the warranty, try telling him that he has Sale of Goods Act rights instead! The buyer runs away, and the value of what you are selling drops. I am still not really sure the third year for £300 was worthwhile, but there it is. You pays your money and you takes your choice. Incidentally today I got my dealer (Damiano at Metropolis) to log on to Ducati's database system and verify the warranty end date in my case. It is in the system as March 2014, so the extension has been duly entered in the database. Damiano also printed off a "Ducati Warranty Certificate" for me confirming with all the details. This is apparently a facility the system offers. Anyone in this situation who needs the reassurance could ask their own dealer to do the same.
I took mine out in the hope that it will be looked at as miss-sold to me in a few years time and I will get thousands back :biggrin:
I got fucked about when trying to extend the warranty so told the arseholes to ram it, Any how so far i have had no trouble with my early 10 plate!
Hi all, in terms of paperwork, I got a flimsy bit of paper from the original dealer, its obviously in triplicate and you get the final page in the post, so basically I think the dealer has to fill in this bit of paper, keep a copy, send a copy to ducati and send you the third part. bugs
My dealer told me it was no problem to extend when I bought the bike S/H (at 6 months old). I paid for the extension when I was having the suspension set up and he told me the whole program was being reviewed. Now having had the money for 2 months, they are starting to say that it's really only available to first owners. They say they are "currently looking into this with Ducati". I'll be pissed off if I can't extend this after the information I've been given. I would have thought with such a low milage, almost new bike and only the first service has been done, that this should not be an issue (what happens with demonstrators?)
I've just looked an extended warranty for my bike as it doesn't look like I'm going to eligable for 1 from Ducati, (not the first owner, missed the 18 month deadline by 13 days and as from 31/3/12 is supposed to be no longer available) I got a quote from Warranty Direct as i've used them for my wifes car and have made a claim with them and alls been dealt with OK, but for a years warranty for the mts they wanted £467, I'm not going to pay that much so will take my chance, Russian roulette comes to mind, lol
yes you have to be pretty sharp and get the warranty sorted especially as they are saying its no longer available. I guess it would useful for people to post alternative warranty suppliers and what they paid for for all those that are not owner 1 and want to take a warranty ? - I would like to know for example how much year 4 would cost once the duke warranty is up... bugs
See the other thread, Twin4me. Is the dealer trying to persuade you to accept your £300 back? Or refusing to give it back? Pete
