All im saying is, if tou want to stay married , you best be helping me with the 748. No pressure dawg...
Earlier in the week.... MyHermes sent a £4.30 extra invoice on two keypads returned to LG Electronics. I originally paid circa £7 for £200 insurance, signed for and postage... they weigh 187g each. The invoice was Description Quantity Price Amount Underpayment for parcel xxxxxxx 1 £1.30 £1.30 Admin Fee 1 £3.00 £3.00 Subtotal £4.30 Total £4.30 GBP They said the parcel weighed 1.2Kg. Regarding parcel number: XXXXX During one of our regular audits the above item was found to weigh more than was specified on the myHermes website. Please note that the audit was conducted using EC approved fit for trade scales that are government regulated to ensure accuracy. Weight paid for: 1.0 kg Actual parcel weight: 1.200 kg Our audits find that most parcels are correctly specified and only a small minority are underpaid. Regrettably, while we pride ourselves on delivering excellent value, these underpayments have the impact of forcing prices up for all of our customers. We therefore require that you pay the correct price for the parcel plus a fee to cover the administration costs incurred during the auditing and invoicing processes: An invoice will be sent to you shortly via email enabling you to make an additional payment. Please select the 'View & pay invoice' button. I told MyHermes to get stuffed and asked LG to weigh the parcel... it was still sitting on the tech directors desk. The response is worth reading... " Response By E-mail (Dawn Howard-Kitching) (29/07/2020 03.11 PM) Dear AirCon, Regarding parcel number: 42xxxxxxxxxxxxxxxxxxxxxx Firstly may I apologise for the delay in our response to your email. Thank you for the additional information. The equipment we use to measure parcels is very accurate so errors are rare, and we often find that unexpected differences are because of our size limits being misinterpreted or the parcel’s packaging, increasing the measurements. Having said that there are occasions where parcels can become entangled or one parcel can be obscured by another. Therefore, I can confirm that the invoice has now been cancelled. I apologise for any inconvenience this may have caused. If we can be of any further assistance please do not hesitate to contact us. Kind regards, Dawn ext 2443 Customer Service Advisor Hermes Revenue Protection Team Customer By CSS E-mail (AirCon) (28/07/2020 11.09 AM) Dear Hermes, I dispute this. The box contained two remote keypads at weigh about 187g each. There is no way this box, bubble wrap and weighed 1.2kg. Please credit this and do not repeat this nonsense or I will move to another courier. Kind regards AC Incident: 2007xxx-xxxxxxxx "
Don't feel obliged bro. ( although i will use use my grassing up powers if need be) Your help would be greatly appreciated...
Should be fine to help mate if you need it but I doubt I am any more competent than you TBH. But two heads etc. Ping me if you need me.
After moving my Mam to my brothers house at the weekend where she will now reside so she has much more company and 2 days cleaning her house ready for the estate agent photo's with Mrs Ex helping - we finally had a day out today and went here:
Full on day at work, home showered, dinner. Such a nice evening had an hour out on the old SS. All is good with the world.
My point was that Myhermes automatically issue fines with no appeal process. A computer decides that an infraction has occurred. Luckily I was able to provide evidence that An error occurred.
