Hi, a bit of context then a question. If I’m being unreasonable then tell me straight ! I got knocked off my Multi 1200 last year, no fault and insurance paid out quickly. I’d changed jobs, no longer needed a Multi so bought a Panigale V2. Slightly underwhelmed by the stock sound, I decided to treat myself to the Akrapovic cans and a bit of carbon, which I ordered from Ducati store Preston as they had 10% off. This was back in Feb. Carbon arrived but not the cans. Time passed but no exhausts, supply issues being blamed. Fast forward to earlier this week and I decided to cancel the order - a new job meant I’d likely need a Multi again. I called (no answer) then emailed to cancel the order and, sods law, was told they’d now appeared and were on their way. I’d have to return them if I didn’t want them. A faff but fine. However the kicker is a 15% ‘re-stocking’ fee, which is over £300 due to costs. I argued I’d waited since Feb (by now it’s July) and in that time my circumstances had changed. Plus I’d not initially been told they were back-order, they just didn’t turn up. I argued and they reduced fee to 10% but that’s still over £200 for exhausts I haven’t had any fun with and now bike is going. Is it reasonable that I push for a simple return since I’ve waited since Feb and the communications have been close to non-existent ? Also, I have some unused V2 Panigale akrapovics for £2300 if someone wants them
I’d not be happy with a restock fee, did you by any chance use a credit card for all or part of purchase. You may well be able to raise a dispute through your issuer?
Yep, it was all through the credit card. If consensus is that a re-stock fee is unreasonable then I’ll definitely push that route as a matter of principle !
Totally out of order. You don’t have it so how can it be ‘re stocking’?! Be interesting to know who so I don’t go there.
TBH for me it’s an unreasonable amount of time to wait for an item. Pursue it through the CC company as I’ve stated previously.
Nah, they’re at it. Inform them you’re acutely aware of how consumers rights work. They’ll back off. I had this bollox with a set of tyre warmers that I took back. I wasn’t happy with them. They tried to fob me off. I said we can do this the easy way or the hard way.
It is an online sale via ‘Ducati store’ which is managed through Ducati Preston & links to Manchester. Tbh they’ve always been good in the past so I’m hoping they see sense this time. I’ll definitely keep you updated !
Apparently I get the joy of “speaking to the manager” tomorrow when they return. I’m absolutely standing my ground as they failed to deliver in a reasonable time period (Feb to July) despite their site consistently saying availability was 7-10 days. Could do without it tbh, not quite 5-star service
They don’t have a chance of making that stick if you stand your ground. Manager will try it on just in case they can befuddle you into agreeing. Don’t wear a single penny of extra cost. Their problem 100%. In fact, be cheeky, turn it round and ask them if rather than you paying for their cock-up, they might like to add a £200 credit note to your account because 1. You are a serial Ducati buyer 2. You are a good customer (bought other stuff, did not complain that the stuff didn’t arrive, likely to want to buy big value accessories for the new bike) 3. They let you down…
Many replies will assist, quoting consumer law etc, which I am not berating, however, we shouldn't need to, it is just shabby service. I cancelled my Pikes Peak order with the same franchisee (?) group, for this reason. I cannot accept putting close thirty grand into something I would have to travel unreasonably to gain good service. My current bike will be my last Ducati.
Make it plain that you want a full refund. I'm confident that legally you are entitled to one. This is a good reason to never deal with that outfit again.
Well I had my call from “the manager” earlier. It was 10 mins of standing my ground and more stress than I’d chose but in the end they did concede. Their main argument was that their website states a 15% restocking fee in certain circumstances. Which it may well do but I ordered it over the phone. Their site also states maximum 21 days delivery yet it took over 4 months for me. I appreciate them backing down, finally. Equally it was begrudging - they were doing me a favour. So they’ve done the right thing, just a bit painful getting there !
