Ducati Glasgow poor servise

abmatt2002 · Aug 10, 2013

It's a private sale and has nothing to do with the dealer. Until the OP accepts that he's been mugged off and deals with the seller he's going to get nowhere!

supervee · Aug 10, 2013

Bet this thread gets pulled soon.

Cranker V2 · Aug 10, 2013

I hope not. Ducjay makes me piss myself laughing. He's pure genius at comedy. It's a pity DG are butt of his idiotic rant though.

Ozz · Aug 10, 2013

Martin Ducati Glasgow said: ↑

Not one but two threads to answer!

I would have appreciated if you had spoken to me as the owner of this business, prior to posting these pictures here but since that time has come and gone, I was going to email you or call you directly but I am happy to respond here as it seems evident this forum is where you would prefer to air these views. I will copy this post and put it on the other thread(s) started on this topic so that both you and our other interested members can make up their own mind.

I must admit I am a little upset at the apparent venom behind some of your comments and your attempt to trash our name with comments such as "i'll never use Ducati Glasgow again" and "this is the first time they have been caught", at other points you claim it is not our fault yet you still persist in your attack towards us, of course rightly or wrongly, that's your prerogative but you are clearly doing your utmost to do as much damage to my business as possible and obviously I take that personally. (I've spent 11 years to get this business to this level, how would you feel?)

Also as a minor side note, I have spoken to George (our Master technician with 40 years experience) and he did not, as you suggest say it was fine to post pictures. However I do not have a recording of that conversation to prove to everyone otherwise so will draw a line under this element of the topic.

To clarify, your 999 is in fact our ex demonstrator from 2006 and does not have a full service history i'm afraid, it was sold to you as that i'm sorry but you will need to take that up with the seller. Although we have serviced it at points over the years, for half of its life we didn't even see it! That is only a partial service history.

I’ll say right away, it's also impossible for me to get dragged into a private sale between two individuals, i'll not do that for obvious reasons. From a legal perspective, you bought the bike privately 'sold as seen'. This should all have been confirmed between both parties concerned.

As a quick point, it’s very easy to both remove the tank and pump on the 749/999 range, it isn’t a PITA at all, in fact it’s one of the easiest bikes in entire range, we do them all the time!

Basically, there are a few reasons your tank could be in this condition: -
1) You're right, it might never have been opened and cleaned but knowing the way I / we do business I know that this is frankly an absolute impossibility.
2) At any point in the last year your tank could have been left with a part full fuel tank and this could have caused your problem. It doesn't take long to happen.
3) It could have been left in a wet, condensation filled garage all winter with the fuel tank open for months if the owner was trying to prevent this actually happening. Are you convinced of how it has been stored for the last winters?
4) It could have had the tank replaced during the last year or any part of its life and we wouldn't be any the wiser. Did the owner replace the tank to sell the bike on to you? Has it ever been damaged / crashed and had a replacement tank? Has one been bought on eBay from a 2002 model? You obviously won’t know this and frankly, neither do we!! You're not going to be told that if someone is trying to sell it are you??
5) You have to bear in mind that this machine although ultra low mileage is 7 years old, things like this can happen. It's not the end of the world and can be resolved.

Absolutely anything is possible yet immediately you jump to "it's the dealers fault".

Assuming it is the original tank (which is still in question): -the blame falls on the fact that both previous owners have clearly left the bike sitting for extended periods of time and this is potentially what has caused the issue. (someone else stated this exact fact on one of the threads) Cleaning the tank would not have arrested this problem, of course I agree we will have spotted the issue but it's up to the owner to do something on the back of that info. Some choose to ignore our advice in their own infinite wisdom. Also, this corrosion could have happened in this last year - how is that our fault? Although it looks bad, I would be willing to bet money it's just a little surface rust and old fuel gunge. I can see from our records it's had two batteries in the last year from total lack of use - I am told by the seller that that is exactly why he sold it to you!

Once oxidisation starts in a tank (a reasonably common issue on older metal tanked machines that are rarely used) it's a bit like a runaway train until it is stopped with petseal or some other type of treatment, which incidentally is very effective and will completely resolve this issue for you.

Your bike has covered only 4,600 miles in its 7 year life, of course the tank will have been cleaned during that time. (although we didn't see it between 2009 and 2012 so have no idea what was happening then.)

We gave it a safety check in 2012 when we sold it again but frankly we don't pull the tank apart for that. (pressures, fluid levels etc)

It next received a battery from us in June of last year as it was suffering from lack of use.

Then in January the customer asked us to do a very minor oil change service including plugs and a safety check as it had only covered 800 miles since he bought it in may, i'm sure you are well aware that this is not a full service by any stretch of the imagination. I can inform you that at the request of the customer we did not open the tank during this minor ‘oil’ service.

However controversial that may seem to you and how you clearly consider that to be ‘poor service’, I totally disagree. The truth is that on older machines, there has to be a justifiable expense on servicing in view of mileage and time covered. This is what George means when he says some things are done but others are not deemed necessary. It’s not cutting corners at the expense of the bikes’ health, it’s an attempt by us to keep our customers’ running costs as low as possible.
If the bike is worth £5k and each year, irrespective of mileage and we insist on £400-£700 of almost needless work being carried out, no one would purchase the older machines and those that own them would find it crippling!! Surely you understand there is a bit of give and take based on decades of hands on experience and common sense??

Simply put, our aftersales department will sometimes give the bikes more work than a service demands if the bike requires it but conversely the opposite also applies if a bike is not being used. That is common sense and works in our customers' favour.

Lastly it received another battery in May of this year, due again to deep discharging / lack of use prior to your purchase.

There are a multitude of reasons your tank could have rusted but the last thing you need to do is spend a fortune on another one, that’s a bit of an overreaction tbh. Clean the tank and pump out (they are both very robust), fit a new fuel filter and coat the inside of the tank with petseal (under £20), refit and forget about it as the chances are it will never cause you any further issues.

[FONT=&amp]And next time (albeit by your comments unfortunately I doubt there will be a next time), pick up the phone and talk to me. I’ve got the authority to do more than anyone in this business.[/FONT] and I could have helped!

Mart
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Didn't see this before but well put Martin.....

johnv · Aug 10, 2013

It is stories like this that makes me glad that I do not have to interact with the great British public in my work. My sympathies are entirely with DG.

mentalist · Aug 10, 2013

Opps, what's a poor servise??? tried looking it up in the dictionary, but couldn't find it.

Bluehawk · Aug 10, 2013

Just to hold up the sellers side (who also hasn't had chance to defend himself), I went to see this bike and it's in beautiful nick and the guy was a genuine bloke, nothing to hide. I'd have been like a dog with two cocks if I'd taken the bike home. A bit of sludge in the tank,I don't think I be declaring my lack of faith in all of humanity and threatening to sell up my collection....

As has been said, think this one's run its course..

NZDave · Aug 10, 2013

It starts out looking bad for Ducati Glasgow, but they end up looking good and reasonable, the OP ends up looking like a spoilt kid so no real harm done to reputations is there?

Phill · Aug 11, 2013

unfortunate that the OP feels hard done by but i too cant see that any blame undeniably lays with DG.

different story but I have had a few bad experiences with dealers over the years and generally dont trust them however good the rapore and promises when buying !

XxAnthxX · Aug 11, 2013

I'm sure all the dealers and private traders out there are of the highest integrity!

Ere.....wanna buy a 'mint' 999? ;-)

pumpman · Aug 11, 2013

Ducati Glasgow helped me out of the shit and were very helpful working out of hours to sort my bike, Great people

749er · Aug 12, 2013

There is no way you can align Ducati Glasgow and poor service.

None. They are fantastic.

Maximus Thunder · Aug 13, 2013

According to my 2005 749 service book (I can't see it being that different to the 999 of that age), the fuel tank should be cleaned every 10000km (6213 miles), with no referance to it being "checked" before that. According to Ducati Glasgow's servicing record this 999 hasn't covered 10000km. If the owner chooses not to service the bike because it's not in use, it's not DG's fault and if the owner chooses not to store the bike correctly (evident with the two new batteries) it's not DG's fault.

higgy748 · Aug 13, 2013

I think Ducjay has long gone probably bought a Honda by now

XxAnthxX · Aug 13, 2013

higgy748 said: ↑

I think Ducjay has long gone probably bought a Honda by now
Click to expand...

I was thinking.....a new teddy. ;-)

El Toro · Aug 13, 2013

XxAnthxX said: ↑

I was thinking.....a new teddy. ;-)
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That too. He was last seen taking the pram back to Mamas and Papas for its three weekly service. :smile:

abmatt2002 · Aug 13, 2013

El Toro said: ↑

That too. He was last seen taking the pram back to Mamas and Papas for its three weekly service. :smile:
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What, they need servicing too!!! feck, better get done. Had ours 4 years and child no.2 is in it now. Wouldn't want it collapsing now would I.

Loz · Aug 13, 2013

Make sure the baby isn't in the pram when they service it. Dealers don't check that kind of thing

finm · Aug 14, 2013

no such thing as bad advertising.

El Toro · Aug 14, 2013

finm said: ↑

no such thing as bad advertising.
Click to expand...

Tell Gerald Ratner that :smile:

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