i know what you mean. I was introduced to Mikes new business partner who races Ducs. he has sent the new Ducati engineer to Italy for training which he said was a pre requisite for having both the Ducati servicing and their first Panigale delivery. That said, the lads at Riders have been top notch. Just a boring ride to get there from the South West. For info. Diagnosis of whether shock or ECU took them 3 hours. Shock replacement 2 hours so plenty time to have the extra large breakfast :biggrin:
Yeah, not a great ride up there, but better than having to traipse to Bristol. I hope G.T. do get their act together regarding Ducati (and general customer service as well!!) as it would be great to have a decent, reliable service centre on our doorstep. My bad experience was with them when they were George White, but it was still the old G.T. staff. It was all about the original ECU update and pannier latch fixes. I'm not a big fan of being bullshitted, and I was, BIG TIME. In all honesty, even in dealings with them before I had a Ducati I've never felt like they could really be "bothered", I've always had the feeling that I'm a bit of an annoyance, as if they just din't give a flying one whether I used them or not, even though it's only been routine stuff, servicing etc. Running my own business, I understand how important customer service is, and their attitude was awful. Ho hum, only time will tell I suppose.
Finally got the new suspension ECU fitted by Ducati Dublin. All okay now. Had a brief brown trouser moment as DES preload error came up but went back the shop and the mechanic reckoned it was just because the suspension hadn't moved (due to ecu being knackered) in 2 odd months. After a quick turn off and on all is fine. He said he's going to order me right hand side switch gear, and the key ignition wireless sensor thingy bob as there is a recall/update... Not that I have a specific problem but hey I'll have it if its going!! Had a look around their showroom, they have harleys (I won't even mention those) and triumphs. Triumph explorers do look nice but chatting to the tech fella he says the multistroodle is far better, the trumpet's power is noticeably down on the ducks. I also used to have a larger back tyre on my bmx so don't think i'll be jumping at the chance as of yet!!
yeh not convinced its worth the extra dosh to be honest after all the hassle I've had... maybe 2nd gen ones are better!
Well, took the bike to Riders who confirmed that something has to be changed. They were very wooly about whether it was the shock or the suspension ECU, but as it goes I don't care as I've ordered a new bike, a 2012 Mutely in the "Titanium Matte" colour. They had one sat outside and I just fell in love with it. Riders did me a really good deal on the PX, and are swapping all my old bits over & fitting PR3s for me as soon as the bike arrives from Italy. One thing they're not doing though is changing the rear shock spring for my uprated one. They reckon that "we’ve been informed that the stiffer spring on the rear of the Multistrada’s (sic) is probably the reason that a couple of people are having the fault with the rear shock". They are going to accept my warranty claim on the old bike as I've chopped it in, but say that putting the uprated spring on the new bike will more than likely void the warranty on the new bike's suspension. Now I find this a little strange, seeing as the upgrade was done by a Ducati dealer, using a genuine Ohlins part. Anyone got any thoughts on this? Looks like I'm back to riding 1 up in 2 + luggage mode. Anyone telling me to lose weight will get a 2 word answer. I'd be interested to hear what spring was fitted to the shock of anyone else who has had the fault, 'cos I'm almost tempted to argue with them if it turns out that the fault has occurred mostly on bikes with standard springs. The stiffer spring transformed the handling of the bike and I really would like it back on the new bike.
My bike has the standard spring on it, still had ecu issue... All fine since that was replaced. The tech's answer was original ecu as ohlins and didn't integrate with the ducati main ecu. So 2011 onwards the suspension is controlled by a ducati suspension ecu...
I've not been told whether it's the ECU or the unit, they say they've ordered both "as a precaution" and that Ducati are stating that the extra workload put on the electronic adjustment mechanism by the uprated spring is the cause of the problem. I'm calling Bullsh1t on this one.
So would I, my adjustment mechanism failed with the stock spring in it at 10,500 miles and 2 years old. Just going to chase up to see if the new unit has arrived - bike now has 14,700 miles on 3 weeks later and it hasn't miraculously fixed itself?
