I sold and item on ebay Buyer gets the item then raises a case against me due to a fictitious fault Buyer fails to provide any evidence of said fault I escalate to ebay customer support They then agree to the buyers request for a refund How the hell can they agree to a refund for a fault that there's no evidence of? Feckers! unch:
Because eBay lets people like the above get away with it. I have had similar problems where someone bought a large printer from me and said it was damaged in transit and not as described. He got a fairly hefty refund and I was out of pocket. Ebay really needs to get their act together but as long as they make money they just don't care, they do in turn get ripped off all the time with fake claims etc. but because they are making so much they still are not that worried. Eventually it could become another Craig's list type fiasco.
I bought an exhaust which was damaged in post - agreed a full refund with return postage. Gave them pictures of damaged packing and exhaust. Refund came with no postage refund. Buyer ignored email and text messages. I raised a case - Ebay paid me the full amount for the exhaust again plus the return postage so I'm pounds up!!! The buyer then text saying what a nice man I was and they were sure I would put things right. They were prepared to steal £15 off me so I ignored them Fully expecting Ebay to be in touch. Heard noting and it was several months ago now! Just thought, it would be funny if they were on here :Happy:
The annoying thing is that ebay really are not interested in my side of the tale or any sort of logical/intelligent debate over the issue. The buyer hasn't provided and evidence of the fault and yet ebay stand in judgement and award against me - the seller. Hardly fair is it? If there was a fault, then fair bear have your money back, but come on show me the meat!
Not sure what your issue/point is? The item was advertised with pictures, however not down to the detail that may pick out the fault as described by buyer. However my conscious is clear that the item was sold without fault. As I said above if there is an issue I'd be happy to refund, but the buyer has not provided any evidence, therefore I suspect he has simply changed his mind/got a bollocking from the missus! My issue is that ebay have sat in judgement with zero evidence of a fault, I claim no fault, the buyer claims there is, the fault he describes would be easy to demonstrate with a pic or two, he has failed to provide any pictures. Surely it's encumbered upon the buyer as the claim maker to provide evidence of the problem? Take something back to a shop for a refund don;t they ask to see the issue before a refund? Hope this is clear for you.
my point is you said something was this. sold it, you are saying he has said it wasn't and that something was wrong with it...to which ebay has backed him up... i believe he should provide evidence of the fault.........but you could also negate what he is saying is wrong by producing evidence that it is correct and not faulty.... is that clear for you?
Of course it is....FFS! My point is that ebay stand as judge when buyer and seller cant not agree...No problem with that in principle. But, if they (ebay) are going to judge the case then surely evidence is required? Don't you work in the law industry? None requested either from me or the buyer, they simply came down on the side of the buyer. Presumably because they are the "buyer". In my world, if the buyer claims there is something wrong with the item he should show the fault. If you sold a motorbike and a week later the buyer wanted his money back because it had scrape on the fairing which happened to be in an area you had not photographed would you be happy to refund?
I take it he is returning the item for the refund? Then does it turn into the old deliver a brick by recorded delivery scam?
had that crap selling a 20 year old tank on ebay a few years ago tank had 1 chip about 1mm diameter no longer sell on ebay, easier to sell and get better prices off internet forums or free adverts in classic bike magazines problem isn't ebay or paypal they are the meat in the sandwich, problem lies with knob heads trying it on to get something for nothing or sharks misdescribing or glossing over obvious faults and trying to use clever wording to rip people off. Always found that when selling on fleabay its less hassle to just give a no quibble refund rather than argue with idiots, ebay will always side with the buyer and ist not worth the grief of trying to argue your case, get the goods back and refund plonker the money
why were you selling and what was the damage... and i can tell you that the law isn't always right or fair and the outcome within law isn't always fair either...its only a game show...
After reading this it makes eBay look quite decent by comparison, a total con. Swoggi reviews | Customer reviews of Swoggi | www.swoggi.co.uk
If you choose to go into the eBay marketplace as a buyer or a seller, you agree to their terms and conditions - that's the deal. If there is any kind of dispute (such as allegedly damaged goods), you have agreed to eBay making a judgment. The individuals at eBay doing the judging are anonymous and may be junior, inexperienced and unqualified. They may have little or no evidence before them, or may ignore whatever evidence there is. They do not give reasons for their decisions. They might decide by tossing a coin if they like, and you are none the wiser. And there is no mechanism for appealing. The whole setup is different in every particular from anything recognisable as a legal process, and fairness does not appear to come into it. If you find all this unacceptable, don't go on eBay - but millions do.
You have his address now. I suggest you cut out all those Franklin Mint plate and doll offers etc and send them to him. I did this to an ex once. Most satisfying. I collected weeks and weeks of these things. Brittania record offers etc. (was some time ago). I heard through the 'grapevine' that it took her ages to sort it all out. Served her right.
There is an appeals process, but probably just as pointless/hopeless as the rest of the customer service offered. I like many will try other avenues first, unless someone can tell me otherwise, there is no viable alternative to the vast audience that ebay commands.
I spotted this today, this is from my professional sellers account but I assume it is the same for ordinary private sellers. You can report a buyer.
The OP has my sympathy,it's happened to me and it's a wind-up.And you can get this sort of nonsense even when they come to collect. The problem isn't ebay,(although they don't help),it's a certain type of twat that lurks on there purely to obtain stuff dishonestly. These arseholes exist everywhere in society,so no surprise that they infect online auction sites. My current beef is so-called winning bidders:twice I've sold my DR-Z,neither buyer has come to collect,and all I get is my FVF back-ebay keep the listing fee! For all that it's cheap world-wide advertising,if nothing else...
