Mine's losing oil every ride! The bike has an oil leak from the front cam cover which they have failed to fix (made it worse the last time). One last chance to sort it then I'm demanding a new bike (already told them that's my stance).
Hope I'm wrong LLD, but I've been led to believe that once you accept a repair your knackered as far as demanding a replacement. And I think we don't have the Lemon law in this country, but I do hope your successful
I haven't accepted the repair! And I know of one other case where Ducati replaced the bike as they were unable to fix it, even after Ducati tech involving. Unfit for purpose!
Well if you purchased the bike through a Ducati dealer in south essex you should have no problems , as they are on the ball ,offer very good customer service and get on well with Ducati too. Maybe the first suspicion was a leaking gasket ? Or just the cylinder head not properly tightened? What did the dealer do to it when you took it in? Did you buy the bike in essex?
No I bought the bike through a Ducati dealership in Kent. There's only one dealer in Essex who I didn't want to use. As for the "repair" they apparently replaced an o ring seal inside the cam cover. Turned a minor (but serious) oil weep into a significant leak! Don't want to knock the dealership as, this aside, they have been superb. Bike goes back in week after next. We'll see what happens, but I'm not impressed with Ducati at the moment. For a bike costing the best part of £20k there is no excuse. And it cost me a European touring holiday!
God u posted that twice, I can sense the anger. You're right it should have been sorted, and a quick fix probably wont do, your approach to one more chance is what I'd do, it gives the dealer another chance to really crack it as the first time it may just have time-pressured. Have you returned the bike to the dealer ?
LLD, I would not be happy having to wait another week before its even looked at unless it was your choice.
I think you should be making Ducati UK HQ aware of this scenario. They will be interested be involved in order to get the best outcome ASAP
I've just put 250ml in mine to bring the level up to the max mark at 500 miles... hope it settles down...
Not quite. The approach is to formally reject the vehicle in writing stating the reasons why. The dealer has the opportunity to rectify (I think they get 3 tries), and if they can't do so then they need to refund or replace. Lambliesdown - I recommend you write a rejection letter to the dealer asap, deliver it by recorded delivery, and log everything that happened from day 1 including all phone calls etc in writing. Whilst "going legal" can seem a bit extreme, it gets attention and lets them know you aren't messing about. Let them know in a friendly fashion that you are going to do this. Info: Frequently Asked Questions | Honest John I have direct experience of this, having had a new Subaru delivered that would not start properly. After getting a bit of a run-around, I formally rejected it in writing, giving the dealer the opportunity to fix it. This got the attention of the dealer principal, and ended up in Subaru flying a tech over from Japan who eventually diagnosed a faulty injector. Car ran like a dream for 10 years after that with no problems at all. Remember, you don't owe the dealer anything - you've paid good money and you deserve a functioning bike.
I had my first service before 2,100 miles in a hot Italy. I think I started with the oil at the top of the sightglass mark. When I returned it was at the lower line. I've added 250ml of Motul oil from the dealer to bring it back to half way and he told me to keep an eye on it.
Well just to report an update. 0 - 650 miles - level went from top of sight glass to bottom level - oil changed at service. 650 - 1300 miles - level went from top of sight glass to bottom level - oil changed to Shell by me 1300 - 2000 - level is just below top of sight glass level. So it seems on mine the oil consumption has leveled out.
