Hi all, Just a quick post to help anyone out thinking of buying from Woods of Abergele ( DON'T !! ) I collected my new 2017 Multistrada 950 on the 07/04/2017 and the Sales person came in on her day off to do the handover which i thought was great. All was well and i left the showroom around 13:00 along with the salesperson. I did a right and stopped at the first garage approx 300 metres away to fill up with petrol. As i rode underneath the forecourt canopy i noticed a scratch on my petrol filler cap, i filled up and paid and then took some pics on my phone with the time and date etc ready to email the salesperson. I then rode 5 miles to a cafe and sent the pics via email explaining it could not be seen in daylight only when shaded etc therefore that's how we have all missed it, I would have turned round and returned but knowing the salesperson had gone home it seemed pointless. I had my emailed acknowledged the next day and it was being looked into by the service team. I waited a few days and called but was told the salesperson was on leave returning next week but not to worry as "it would all get sorted out". I waited for a call but had no luck so called myself a week later and spoke to the original salesperson, who said it was all sorted and was surprised i had not been informed of the outcome which was " NOTHING TO DO WITH US, IT WAS NOT ON THERE WHEN IT LEFT HERE". I was fuming as you can imagine, i cancelled my first service with them and asked for the extra's which were to be fitted on the first service be sent to me. I have just received the last of the parts today for my rack which i needed for a trip away last week. I am disgusted at the aftercare i have received from such a premium brand and it has really took the shine off my new bike experience. Please if you are thinking of buying from WOODS OF ABERGELE think again, They even wanted to charge me for postage. All the best
Hi all, Just a quick post to help anyone out thinking of buying from Woods of Abergele ( DON'T !! ) I collected my new 2017 Multistrada 950 on the 07/04/2017 and the Sales person came in on her day off to do the handover which i thought was great. All was well and i left the showroom around 13:00 along with the salesperson. I did a right and stopped at the first garage approx 300 metres away to fill up with petrol. As i rode underneath the forecourt canopy i noticed a scratch on my petrol filler cap, i filled up and paid and then took some pics on my phone with the time and date etc ready to email the salesperson. I then rode 5 miles to a cafe and sent the pics via email explaining it could not be seen in daylight only when shaded etc therefore that's how we have all missed it, I would have turned round and returned but knowing the salesperson had gone home it seemed pointless. I had my emailed acknowledged the next day and it was being looked into by the service team. I waited a few days and called but was told the salesperson was on leave returning next week but not to worry as "it would all get sorted out". I waited for a call but had no luck so called myself a week later and spoke to the original salesperson, who said it was all sorted and was surprised i had not been informed of the outcome which was " NOTHING TO DO WITH US, IT WAS NOT ON THERE WHEN IT LEFT HERE". I was fuming as you can imagine, i cancelled my first service with them and asked for the extra's which were to be fitted on the first service be sent to me. I have just received the last of the parts today for my rack which i needed for a trip away last week. I am disgusted at the aftercare i have received from such a premium brand and it has really took the shine off my new bike experience. Please if you are thinking of buying from WOODS OF ABERGELE think again, They even wanted to charge me for postage. All the best
I never understand why some people give such dumb customer service. Rather than fix a small issue they have now got you so cross you've posted here and will tell everyone who will listen. (Also surprised they didn't fill the bike up for you to start with!)
You are not the only person not satisfied with Woods. I suspect it is the attitude of the owner himself.
I would contact Ducati UK/Ducati and complain, unacceptable service. Good customer service is not rocket science.
Woods used to be a fantastic dealer until for some reason the atmosphere changed and the more professional staff started to leave from the sales team to the servicing department, I would speak to Andrew Wood himself he's usually around and about. Sent from my iPad using Tapatalk
I know the feeling, my dealer made me feel like I wasn't welcome after moaning about the poor finish on my engine casings, and the paint rubbed off my inner fork leg. The fact that when I was talking to the mechanic about it he just turned away from me and started a conversation with some one that had just walked in. 200 mile round trip and the arrogant get turned his back on me. DMC Moto of Preston will never see my custom again. Sorry rant over your warranty should be covered at any dealer could you get a second opinion or and I know you shouldn't have to do this on a new bike but cant you buff it out? or worse still Find something wrong with the hinge on the cap that it needs replacing under warranty as a manufacturing fault, a good tug to over open it broke mine off. ;-)
Only playing devils advocate here, and am in no way saying this is true, but if you drop Ducati UK a line and send pictures, are they not going to suggest you may have done it filling the tank as that's where you noticed it ? I've dealt with Ducati UK before after my chain snapped and they were brilliant so am 99% sure they'll help, but what if they suggest proof it was that like that when you collected it and that you did not do it with a fuel nozzle ??
Sorry to hear about this, take photo's & share it on here. Contact the owner of the dealership for an explanation of why you are been blamed will no doubt result in an apology & renewed relationship. If no good then move onto ducati-uk who will no doubt no want someone within days of owning a new bike to be pissed off!
