There are always two sides to every story. People are always quick to stick the boot in without knowing all of the facts.
I think it also must be very frustrating that through no fault of your own, after spending 35K on a bike that you can't ride after five months of repairs. Not Cornerspeeds fault at all, but not Richards either.
I'm not blaming the dealers here at all both italia and cornerspeed have tried to rectify bike I'm simply saying that surely after nearly 5 months and still no idea what the problem is a replacement bike or refund should be on the table and trying to contact Ducati customer services to speak about my complaint is pointless they just ignore you or dont listen so frustrating.
Is the bike on pcp or finance? Or did you pay cash for it? If it’s on some kind of finance then you could get the finance company involved to help focus minds
Doesn’t help you I appreciate but it’s a good idea to put big items on a credit card or through finance, even if you clear them quickly. The consumer protection is worth having.
As Mathew Warner askes....what are the problems... If severe enough I would say you have good grounds to reject the bike under the sale of goods act 2015. Do your homework on consumer rights and legislation, to try Citizens advice bureau, can be a bit patchy here though.
I get why you are pissed Richard and the continuation of not knowing why something is still faulty so in your eyes it's Ducati (who ever tries to fix it) and those who have to step in like Nelly, are tarred with the Ducati brush and the ever growing timeline. Genuinely and this isn't flannel, Nelly is one of the good guys. Will often go above and beyond most who look after Ducati's and it will be as frustrating for him with the chain of events almost to the level of how unhappy you are.
I would like to thank Ducati UK who today agreed to send me a new Ducati 1299 r final edition after mine suffered on going fault much appreciated you called me to sort this out.
Whatever the reason, hats off to whoever at Ducati or Ducati UK made this call. That'll be a customer and advocate for life they just secured, I'd imagine. If @Richard Dobbs feels that the forum deserves a little pat on the back, perhaps it's a great moment to become a premium subscriber? A great outcome for all concerned. Happy ending.
