Yes, unlike an inferior coating that the elements get though it's a case of poor badly considered design allowing moisture to remain in an environment that, even worse, goes through heat cycles. I doubt if any paint would withstand that for long.
Just sent the pic to the dealer and awaiting Ducati's response. Let's hope it's favorable and they admit they have a problem. Really they need to be proactive and recall all bikes with this potential issue as replacing the useless foam/plastic guard would be more cost-effective.
Maybe they would have to make a quieter engine instead of sticking an Elastoplast on it! Literally!!!
Was thinking of retro fitting the 1260 dvt Multi plastic water pump guard to my 1200 dvt multi....after reading this I'll give it a miss. Thanks for posting.
I bought this from eBay > Black Water Pump Protector Slider Guard Cover For Ducati Monster 1200 2014-2019. It fits the 1200DVT, bargain and imo looks good too
It’s the foam that cause the issue , not the cover . Though I have left mine off since , can’t see why this paint would be better
I’ve never heard about this issue, so went and checked my 2020 1260. Luckily no corrosion, and no foam under the cover, so maybe Ducati have taken note after all!
They are replacing the water pump cover but refused to replace the other side although it has a small amount if corrosion I am more upset by how quickly and easily the paint has worn out, whether by boot or trousers, never happened on the previous 4 MTS so why on this one, pretty bad, does anyone have an email address for Ducati UK as not going to let it go as only done 2400 mile!!!
I would suggest being more persistent with your dealership. Email them and ask them to take a claim back to Ducati and don't let them try to fob you off with the aesthetics argument, as per the wording in the EverRed warranty policy cover. If you clarify strongly how you feel about such poor paintwork longevity on a 'so-called' premium product and it clearly not being fit for the intended purpose, with particular attention on how few miles you have done since taking ownership, I believe you will receive a better, more informed hearing, with a potentially more relevant outcome. I have had the lower front head casing and rear suspension unit replaced entirely under warranty, due to paint corrosion. My approach was as set-out above and even though acknowledged by Ducati as aesthetics, they agreed to fully resolve, using their wording as 'a goodwill gesture', in other words to limit any possible opening of the floodgates for such matters. Go back at them and don't relent and good luck.
Hi Tony thanks for your feedback. I have been left disillusioned by their attitude, Ducati is looked on as a premium brand, with a premium cost associated with that so it’s only fair to expect a premium quality or when that fails, to be looked after under warranty, they could easily of sorted it under warranty as it is corrosion as well as paint wear but they choose NOT to which is what is annoying, I love the bike and the brand but this could leave me making my own choice to not buy another Ducati and look elsewhere instead of a new V4 when I decide to change. I have spoken again with my dealer will a similar approach as in your post and hope this will now be resolved. Ducati are a successful brand due to peoples love for the brand and people on forums like this who have a genuine love for the brand and are loyal customers ,(this is my 5th Ducati MTS) but it goes both ways.
I’ve also found that your relationship with your dealer has a big impact on how well warranty claims are processed. They can press the case on your behalf if they know you are a good customer (regular services, bought several bikes in the past etc)
I think if a dealers attitude is based on a “good” customer then that’s not a very good dealer? Everyone is a new customer at some point and if they aren’t treated equally then they will never become “good” customers? I had an issue with my first Kawasaki, the dealer stood in my corner on an issue that was outside of warranty and after that experience I went on to buy another 6-7 bikes from them over the years. If they’d treated me any differently I’d have probably never bought another Kawasaki again?
10 years, 5 bikes and yearly services there, my go to dealer but currently disappointed, trust is hard earned and easily lost, keeping fingers crossed
I agree it starts with your initial interaction with the dealer and how they manage any problems. What I was inferring was people who rock up with a problem, having never supported their dealer, and then expecting them to go into bat for them... I also agree that Ducati should look after their customers more fairly. I had a warranty claim for a faulty rear shock initially turned down (£1,800) but my dealer went back to them and got the repair approved. I strongly suspect the fact that I had bought two bikes in the last and had a full service history with them helped that conversation.
