Has anyone else dealt with these guys? How did it go? Every time you google a Ducati part number their website in Germany will pop up, the site itself is very useful as it has all the explode diagrams and part numbers, and on the face of it they carry a lot of stock. I’ve tried them twice now, and to be honest haven’t been impressed. The first time I ordered a gasket which was showing in stock, then I had an email saying it was out of stock and could be 2 weeks before it was available. Fair enough I thought, these things happen, so I ordered one elsewhere and the SD one rocked up a couple of weeks later by DHL. It’s now a spare. On Sunday I placed an order with them for 11 different small components, all showing in stock. Their website suggests a 2-4 day delivery time. I got an email on Tuesday afternoon saying it had been picked, then another saying it had been delivered to me, then another giving me the DHL tracking number. My email asking how they thought they’d delivered it to me that same day has gone unanswered. The tracking number has now been saying since Wednesday morning that the package is still in Koln waiting to be sent to the destination country and passed to the local delivery agent, Parcelforce. It’s obvious now it will be next week before I get the parts, and if I’d known Parcelforce would be involved I’d have gone elsewhere. Nasher.
I have dealt with them and not had any problems. I have even spoken to them on the phone and they are normal humans. I have, however, had dealings with DHL who are a bunch of a$$holes who would struggle to find Windsor castle and then say that they had delivered there without ever crossing the channel.
As above, you're at the mercy of whichever delivery company they are partnering with. The worst we have dealt with so far is ukmail who are a complete joke. They have an online system for tracking and giving delivery instructions but in the three times we've been unlucky enough to deal with them they have completely ignored it. They also have zero ways to contact them 'to deliver a competitive service' as well when things go wrong.
I am so glad citylink went under, the only company who used criminals as delivery drivers. Parcelfarce are a close 2nd..
Digging deep here as I was looking for some review of Stein-Dinse ... I Thought it would perhaps be useful to some of you here to share my (very bad) experience with them, fwiw. I have purchased some expensive carbon wheels some time ago that were delivered with a very loose inner spacer in the rear wheel: I immediately contacted Stein-Dinse to ask whether it was normal or not to which they promptly replied that the wheels were fine. About 10 trackdays later, the spacer is now moving completely freely in the wheel hub which makes the wheel almost impossible to mount on the bike. I contacted Stein-Dinse as the wheels are still under warranty but they won't help (they actually barely tried): They wrote having no more contact person at thyssenkrupp (the wheels manufacturer) nor at (action-composites, a dodgy company that apparently took over the TK wheels business)... Worse, Stein-Dinse claimed the wheel had no defect and that they could not help any further. The very least I expect from a seller to void a warranty is to first inspect the product for which the claim is introduced... but it seems Stein-dinse doesn't bother and just try to avoid any liability, given the price of the wheels and knowing they may struggle to get a compensation from their supplier. I am now left with a useless wheel and will need to contact the manufacturer myself ( I am considering taking legal action now, which is usually a lose/lose situation money-wise against Stein-dinse for refusing to enforce the warranty ). Having bought from them in the past I thought this shop was somehow reputable, but I finally changed my mind in the light of those recent events ... While Dinse isn't responsible for a defect product, the way they handled my case, basically playing dead, and not even trying to offer a solution was over the top. Bottom line and 2 cents advise, run away from them for your parts and find better stores for expensive or sensitive parts!
I have used them for years; very good, very efficient, and always communicate quickly and clearly. They are also able to source a range of pattern parts of good quality if needed. My experiences are very different to those mentioned.
Been using them quite a bit these past few months to refurb a pair of 1989-1990 900 Supersports. Very happy (and thankful as some parts are difficult to find) overall. What’s really good about their system, is that they always give you the new p/n superseding an old one no longer available/produced. That and cross references to other models sharing the same part. Very useful for those who work with old parts catalogs. Their website was a bit difficult to get used to and their payment system an absolute pain in the butt. But they have changed both recently and things are getting simpler. In any case, you can always call as they are really nice on the phone.
I have bought from Stein Dinse many times, and always had a positive experience, including rejecting and returning a number of refinished 996 rocker arms which I felt were not good enough to go in my bike. They issued a credit note to my account without issue and automatically consumed it over subsequent purchases. Sorry that your experience with them was so different.
So they refinish rocker arms? Nearly threw 2 heads away yesterday, still have cams and some rockers in, worth getting refurbed for spares? With apologies for thread hijack
Hi Ivor, They don’t do the work themselves but they work with a company in Germany who weld on a Stellite pad and grind back to spec.
Stein Dinse will accept your money for an order placed on the basis that the item is in stock, even if it isn't. Then there is a delay while they try to source the item. If they cannot obtain the item at all, they eventually refund your money - after wasting your time for months. This is very sharp practice. Not excused by the fact that they genuinely can and do supply lots of items.
Is this expensive and can it be done in UK, I seem to recall a post about a UK company doing this? Shame to throw the heads away if parts can be salvaged
I had a good experience, but I only purchased items in stock which included some items that brembo have now discontinued and aren't available in the UK. Got everything I wanted within the week.
In the uk distance selling rules say you can request a refund in 14 or if you paid with a credit card you may be able to initiate a charge back? May be different rules for you though?
That is true, and it is sharp practice. Sellers who pretend to hold stock when they don't are trying to deceive their customers. Many other sellers are honest, and are frank about whether they hold stock or not.
You are correct, when you go into a shop they’ll tell you there and then they haven’t the stock which gives you choice on whether to go elsewhere or place an order. Which is something that is missing with online sellers.
As a general rule I’d avoid any company who uses Drop it Hide it Lose it. They couldn’t deliver a turd in a sewage works in my experience!
