For the summer, I transported my 2012 MTS 1200 ST to Israel, which was purchased new in England a year ago. A couple of days after I collected the bike from the airport, a problem developed with the side stand sensor (where the system thinks the stand is down when it is in fact up, thereby killing off the engine when gear is engaged). The bike was towed to the closest Ducati dealer who replaced the corroded sensor. However, to my surprise, they insisted that I pay up front for the part and promised to reimburse me once the claim was approved by Ducati. I was very reluctant to do this, but there was no compromise on their end and I just wanted to go home having had a sleepless night waiting for the motorcycle recovery. I therefore agreed. Yesterday, over a month later, I received a call from the dealer informing me that the claim was approved but that they could only reimburse me for 50% of what I paid. The manager said that, since I didn't purchase the bike from them, they were unwilling/unable to absorb the costs between what they pay for the part and what Ducati Italy pays them. (He claims the difference in costs is due to the Israeli import taxes that the dealer has to pay). In any case, since the warranty is international, I am naturally unhappy about this situation and am even more concerned if any future more serious warranty work is required over the next few months. Can anyone offer any opinions or thoughts and advise how to go about this situation? The dealer is the main point of contact for Ducati in Israel, so who else can I contact in order to have this issue resolved?
sorry I have no experience of ducati warranties but surely they have had previous experience of claims to know what the encumbered charges are. it does seem like they are trying to pick your pocket and as said above I would call ducati and ask them to explain your claim.
I see no reason why the Ducati dealership in Israel should end up out of pocket, any complaint you have should be with Ducati. Presumably the part is a switch ? How expensive can a switch be ? I can understand the principle involved but I think I would just pay up and get on with life.
i had a problem with my S4 as the bike would not run even in nutral with the stand down , a bit strange i thought so it got removed with a pair of wire cutters. sorted
Hope you get this sorted, but you're a braver man than me riding in Israel. Some of the worst standards of driving I've ever seen.
The standards have improved since I was last here in 2006. You still get the odd knob here and there, but in general people do tend to hear the Termi full system, so haven't had so many surprises.
Hi guys, I've had absolutely no luck with this issue. I reported the issue to Ducati HQ in Bologna and, after several weeks, they responded saying that they have advised the Israeli dealer what to do and that I should be in touch with the dealer directly from now on. Indeed, I contacted the dealer yesterday because I have a (potentially very expensive) additional fault and the dealer said that they've been in touch with Ducati HQ and that they will only take care of the warranty claim if I pay from the work up front, and will still only reimburse me with 50% of the costs. Please advise me if I'm wrong, but I believe this treatment is a breach of the 'international' warranty agreement I had with Ducati when I purchased the motorcycle in England 18 months ago; see Warranty However, the link on the website does refer the reader to the Service Booklet for more detailed info. Unfortunately, mine is back home in London at the moment and I won't have access to it for another two weeks. Does anyone have access to one who can help verify:(1) what entity made the contract with me, (2) whether the contract specifies a governing law, and (3) whether it specifies jurisdiction for resolving disputes, as well as checking what may be said about repairs etc in countries other than the one where the bike was purchased. I'm really let down my Ducati. My friend who transported [FONT=Verdana, sans-serif]his BMW to Israel has been treated extremely well by the local dealer. They took care a big warranty claim for him as if he was back home in England. No upfront fees and certainly he's not out of pocket like me. Shame on Ducati.[/FONT]
