So Hazzy has a contract of purchase between hazzy and the dealership. All queries must be refered via the dealer. It is the central point of contact. What happens thereafter,as to who Is responsible for a claim is surely irrelevant to Hazzy. All you want is for the dealer to handle the query/ warranty problem. That's the contract of sale? If you buy a piece of furniture from John Lewis,and the leg falls off due to faulty screws, they don't say they will have to contact the screw manufacturers , they handle the problem without you knowing or caring who is being involved in the background.
We could start with Donoghue v. Stevenson and take it onwards from there ... http://www.bailii.org/uk/cases/UKHL/1932/100.html Anyone fancy a ginger beer?
never once had a problem getting reimbursed for parts under warranty.assuming i don't claim for the labour, usually within a week or two. no part no warranty tho.
Check the warranty conditio likely JL will still refer you to the manf first or they will send it to them or get someone to come have a look. They won't simply replace unless the item is very small and of minimal financial risk
Dear Mr Hazeldine Just a quick email to update you on the situation, I managed to locate your replaced tyre with the German dealership and they are sending it to Pirelli in Germany for inspection. I forwarded this information to your dealer last Thursday (27th August) and trust they updated you on the situation. Please keep in touch with your dealer for further information. Kind regards Mike Whiles Area Aftersales Manager, North
Feck me Pete1950, I've tried to read that a couple of times now, and all I can say is I've suddenly become narcoleptic. That's the best cure for insomnia ever :Yawn:
And also Pete1950, what the hell has slugs in a bottle got to do with Hazzy's defective Ducati ? p.s. I think consumer law has changed slightly since 1932, but I'm not sure.
OK, the partially decomposed snail in the bottle of ginger beer is just an amusing (and memorable) factual nexus. The legal point is that the contract of sale between the retailer who sold the bottle and the person who bought it is not the only relevant matter; the manufacturer who bottled the ginger beer also has responsibilities to the ultimate consumer (who in this case was not even the person who bought it) in principle. This was a seminal case in consumer law. Also the judgments set out a comprehensive analysis of relevant law up to that point. Of course it has all come a long way since 1932, but that case was a starting point for later developments, which obviously apply just much to tyres as to ginger beer.
That seems a very fair update from Ducati . And I think it looks good for you. I wouldn't complain that they haven't emailed you , it is a bank holiday weekend,and the after sales managers,all 2 of them, are out on the road too.
I don’t have to tell you things are bad. Everybody knows things are bad. It’s a depression. Everybody’s out of work or scared of losing their job. The dollar buys a nickel’s worth, banks are going bust, shopkeepers keep a gun under the counter. Punks are running wild in the street and there’s nobody anywhere who seems to know what to do, and there’s no end to it. We know the air is unfit to breathe and our food is unfit to eat, and we sit watching our TV’s while some local newscaster tells us that today we had fifteen homicides and sixty-three violent crimes, as if that’s the way it’s supposed to be. We know things are bad - worse than bad. They’re crazy. It’s like everything everywhere is going crazy, so we don’t go out anymore. We sit in the house, and slowly the world we are living in is getting smaller, and all we say is, ‘Please, at least leave us alone in our living rooms. Let me have my toaster and my TV and my steel-belted radials and I won’t say anything. Just leave us alone.’ Well, I’m not gonna leave you alone. I want you to get mad! I don’t want you to protest. I don’t want you to riot - I don’t want you to write to your congressman because I wouldn’t know what to tell you to write. I don’t know what to do about the depression and the inflation and the Russians and the crime in the street. All I know is that first you’ve got to get mad. You’ve got to say, ‘I’m a HUMAN BEING, God damn it! My life has VALUE!’ So I want you to get up now. I want all of you to get up out of your chairs. I want you to get up right now and go to the window. Open it, and stick your head out, and yell, ‘I’M AS MAD AS HELL, AND I’M NOT GOING TO TAKE THIS ANYMORE!’ I want you to get up right now, sit up, go to your windows, open them and stick your head out and yell - ‘I’m as mad as hell and I’m not going to take this anymore!’ Things have got to change. But first, you’ve gotta get mad!… You’ve got to say, ‘I’m as mad as hell, and I’m not going to take this anymore!’ Then we’ll figure out what to do about the depression and the inflation and the oil crisis. But first get up out of your chairs, open the window, stick your head out, and yell, and say it: “I’M AS MAD AS HELL, AND I’M NOT GOING TO TAKE THIS ANYMORE!” “ — Howard Beale, The Network (1974)
To get a positive resolution in these matters requires much patience. A couple of years back I took Sony to court over a defective internal component made by another manufacturer and successfully settled out of court prior to trial. The secret is maintain calm, be realistic in what an outcome can be and allow sufficient time to resolve. These things don't happen overnight! In my humble opinion DucatI have acknowledged your complaint and are progressing it in a professional manner, expecting a dealer to phone on bank holiday when off (like many others) is unrealistic in my book. Speaking with them will have no bearing on an outcome cause until Perrelli do analysis of the tyre fir maybe casing or compound failure nothing will happen. They may make a "good will gesture" but doubt they will admit a failing they are liable for!
I have a separate warranty card for the tires. Perhaps you do too, or maybe a paragraph in the warranty stating that Pirelli is responsible for the tires? In the States, the tires are always specifically warrantied by the tire company. If different in Europe, that would be a sweet deal. Looks like Ducati is bending over backwards to help. Surprised at the hostility. I would be grateful.
