I seen it on the screen with my dealer definitely references 2014 bikes but it's the 7 mth shite that is total nonsense and will annoy quite a lot of loyal customers...
Just received another email from Ducati UK: Dear Mr SteveB123 Thank you for your recent correspondence regarding the Ducati EverRed Extended Warranty. We do value customer’s comments and feedback highly and with this in mind it has been duly noted and shared with the factory. An update to UK legislation has necessitated in a change in product which Ducati have taken the time to develop and make sure is suitable for our customers. This development time and the following legal requirements, checks and sign-offs have resulted in a time period where certain bikes are not eligible for the new product. Regrettably this is the case with your motorcycle. We recognise the inconvenience the legal exclusions will cause and have the opportunity to assist these customers as part of our Goodwill Policy. Certain criteria will need to be met and all dealers are fully aware of the procedure. In the first instance please contact your preferred dealer to discuss next steps. Once again thank you for contacting Ducati UK. Yours sincerely Bobbie Aftersales department Looks like a trip my my preferred dealer is on for tomorrow.
I've just received this reply from Ducati UK, if my 2015 bike doesn't meet the necessary criteria for the warranty, then a 2014 bike certainly won't. Thank you for your recent correspondence regarding the Ducati EverRed Extended Warranty. We do value customer’s comments and feedback highly and with this in mind it has been duly noted and shared with the factory. An update to UK legislation has necessitated in a change in product which Ducati have taken the time to develop and make sure is suitable for our customers. This development time and the following legal requirements, checks and sign-offs have resulted in a time period where certain bikes are not eligible for the new product. Regrettably this is the case with your motorcycle. We recognise the inconvenience the legal exclusions will cause and have the opportunity to assist these customers as part of our Goodwill Policy. Certain criteria will need to be met and all dealers are fully aware of the procedure. In the first instance please contact your preferred dealer to discuss next steps. Once again thank you for contacting Ducati UK.
I had the same email Forwarded to the dealer and asked if he could explain what it means and what the good will program is. Still waiting an answer....
So they are blaming it on some legal issue so it doesn't become their fault - I can only imagine this is an outright lie? Anyone have a viable explanation why it isn't? Or did I read it wrong?
They had to stop selling warranties because they were not compliant with financial rules - so maybe that is the legal reason. But it does not explain why now they have started selling theye can not include older vehicles
Got another reply today EVER RED PURCHASE DENIED Thank you for your recent correspondence regarding the Ducati EverRed Extended Warranty. We do value customer’s comments and feedback highly and with this in mind it has been duly noted and shared with the factory. An update to UK legislation has necessitated in a change in product which Ducati have taken the time to develop and make sure is suitable for our customers. This development time and the following legal requirements, checks and sign-offs have resulted in a time period where certain bikes are not eligible for the new product. Regrettably this is the case with your motorcycle. We recognise the inconvenience the legal exclusions will cause and have the opportunity to assist these customers as part of our Goodwill Policy. Certain criteria will need to be met and all dealers are fully aware of the procedure. In the first instance please contact your preferred dealer to discuss next steps. Once again thank you for contacting Ducati UK.
Mmmm, to me it is worded ambiguously with the apparent distraction within the wording to put the 'blame' elsewhere. Maybe I am being cynical - perhaps Ducati can explain the wording as they will be reading this.
I was in at my dealer picking up my new bike this week and they were calling customers who have bought a new bike recently to offer them the new warranty..Not sure how far back they were going but they were keeping a note of reg numbers and dates the customer was called with the offer...I'm guessing there is a cut off date for buying the warranty if you got your bike before this came out...quite a few ppl were saying no so I think that's why they were logging the reg numbers and the date.. Also when I did the deal a few weeks ago the dealer told me that the extended warranty issue was not just Ducati. It was all foreign bike makes...I haven't validated this but at the time he did tell me it was down to some euro legislation and there would be some new warranty programme coming out..which is obviously now Ever Red.....and I bought a white one!!
As I previously noted, I actually read the document attachment on my dealers screen and in the document it clearly states 2014 models onwards but further in the document it later references the 7mth time period, I purchased my 2014 model new in March 2015 so have quite a lot of warranty left but because of the time period it seems a bit of a grey area of which my dealer is chasing up. Like I also said this will piss a lot of loyal customers off especially when they were advised to wait for the new extended warranty to come out as it may have been a bit better but guess what I waited and am now being screwed. I was also sold at the time of purchase that there would be an option to extend my warranty which sort of sold the bike to me, you were not allowed to purchase the extended warranty at point of sale but had to be at least 16mth into ownership!!!! I wonder if it falls into a possible case of misselling... At the end of the day there must be quite a lot of people who will be annoyed if they cannot extend and will leave the brand...
I am sure there are a lot of annoyed people - who were mis sold their bikes with the assumption that the warranty would come I am sure there are plenty of people like me who took the 3 year PCP with the understanding that the warranty could be extended to cover the third year.... I called the finance company yesterday after being told the warranty is not available (still waiting to hear from the dealer on the Good Will) to see if the PCP could be changed to a 2 year - sorry no - but you can pay extra or pay it off if you want at any time.... So the question is what will the bikes be worth at the 2 year mark - when the guarantee expires - probably a lot less than owing on the PCP - despite the 4000 deposit.... Just need to wait and see.....
I can also recall the dealer saying that the bike would definitely be worth more than the final payment on the PCP and would cover a deposit on an upgrade! Wtf
I also forwarded the email to my dealer, and haven't heard from them yet, they're probably in touch with Ducati asking them what the hell they're supposed to tell us.
Spoke with my Dealer today and suggested that the best recourse is that all affected Customers write to either their dealer ( requesting they forward the e-mail) or to Ducati directly stating how unfair it is that early adopters of the new DVT technology are being left out to dry. Mines been sent with a foot note that Ducati can kiss me goodbye as a Customer if it doesnt fix this. It up to us guys.
The supplying Dealer came back to me and said the Good Will is The goodwill policy is something that is in place to help customers who have adhered to servicing schedule's etc, but had experienced problems after the warranty has expired. In the event of a problem we put forward the case to Ducati, along with our recommendations, and nine times out of ten they authorise a repair or contribution towards a repair. My advice to you would be, sit tight, keep using the bike and let us know if anything goes wrong. Alternatively, give me a call and I will try to give you a super duper deal on a new one, where you can extend the warranty. He has given me some rough costs to change and I am thinking about it. Not going to rush into anything... as the bike has already taken the biggest chunk of depreciation - so hanging on a while is not likely to negatively effect the deal too much. Decisions decisions....
I will definitely be considering another brand if ducati fail to look after their LOYAL customers, I will also look into the sales of goods act regarding misselling. Can't believe such a premium brand is so lapse in looking after their customers, the decent thing would be to offer the extended warranty to any customer who still has some of the original two years manufacturer's warranty left on their bike, it's absolutely ridiculous that as a customer you are not being offered the opportunity to extend, especially given the fact it was their mistake which messed and voided the original extended warranty. Trip to dealers for me to see where I stand prior to seeking legal advice on the whole situation......
Goodwill is a term not a policy and should apply to all aspects of customer service, especially when people had been told something at point of sale, that contributed in the dedication to buy, surely?
Look into the sales of goods act, manufacturers are supposed to take cost of full repair or even replacement upto 6 years after purchase, a lot of manufacturers try to avoid this legal process.....
