I wish to write to Ducati regarding my 899. Does anyone have the name/e-mail address of someone who’s the head of their customer service dept? Thanks. B
I have been successfully using [email protected] for the past 5 years to get in touch with Ducati s.p.a Customer Service in Borgo Panigale, Italy. G
In addition to the link in post #2, I have used: [email protected] with success, but not for some time so it may not be current. Also, it's a generic email address not directed to an individual, so not to a senior officer of the company. I believe Fabrizio Cazzoli is the current head of Ducati UK, and of course Claudio Domenicali is CEO Ducati Motor Holding SPA. Hope it helps. Tom.
Not info. Just a very polite letter asking why their radiators are such appalling quality that both mine have now had to be replaced due to metal failure. No external impact or contact. They’ve just cracked and started leaking. For context my GS has done double the mileage and both Rad’s are fine. ALL my previous bikes have never had a rad failure. These bikes had each done over 25,000 miles. So just angry that Ducati put crap parts on theirs. The only other bike I had a rad replaced was my 2011 Multistrada 1200. That cracked along the top mount point. FFS.
How long are replacement parts warrantied for? I would assume 12 months, so if your last one failed within that time frame they should replace it FOC. In any case if you have had two fail, during normal expected use with no obvious damage from FOD, then that seems a reasonable enough case to put to Ducati for a replacement. You might also want to support your claim with a few photos of the failure on this and the previous radiator. I know they changed the design on the V4 oil cooler, shortly after it launched in 2018 for one with reinforcement plates where the oil lines connected, due to cracking and I have seen cases of rads cracking near the top inlet, so it is not as if they don't know there is an issue with them. Many of them are made by a company called Ordonez (based in Spain).
They're Aluminium-alloy parts that are subjected to a lot of vibration. I suspect someone didn't do enough analysis on the expected fatigue life....
My new rad; curtesy of Craig from Moto Rapido. Brand new, off a V2 destined for racing so they had a few o/e ones going spare. Interesting that it has a KTM sticker on it & the part number works on the Ducati parts system
Hi, Not the head however i have spoken to Alice over there. She rang me, after I emailed them, very helpful. So dont be surprised if they rind, I was, lol. Kindest Regards Richard
I’ve had 2 Ducati’s. Multi 1200 Sport Touring(11 plate) and my current 899. Both full dealer service. Last Desmo service on Multi; new rad. Cracked at the top, 899; first Desmo service; bottom radiator cracked at the side seam. Second Desmo service; top radiator cracked on the rear face. All 3 rads were not punctured by any foreign object.
Yes - when outsourced parts aren't designed in conjunction with the vehicle manufacturer, those are the facts.
