So I’ve put a deposit down on a new bike at the dealer yesterday, they get it delivered next week. I then spied a used version of the same bike (private seller) on eBay with loads of extras, wishing I’d seen that one first now and I would have went to see it and likely bought that one. Do you think I could go to dealer and get deposit back, a few hundred I put down.
it always seems you get more with a private sale, no warranty though, which is why dealers charge a bit more
Dealer can't hold your deposit. They may try, but, in court, you'll always win. Usually, a dealer knows this, and will relinquish the deposit. Sometimes, a bit unjustly, but dems da rules.
You need to check the agreement but isn’t there usually a cool-off period that allows you to back out of the deal?
That’s good to hear, I’m going to have to wait until Tuesday to speak to them and will find out then.
I think you may find this interesting? https://www.gov.uk/government/publi...de-for-consumers/cancelling-goods-or-services
It’s worth an ask, unless you’ve specced it to your taste My only experience reference deposits with main dealers is they won’t want leave a bitter taste in your mouth by not refunding a deposit. This was from a dealer in Tamworth a few years ago, so there is a good chance you’ll be successful if your dealer has the same philosophy.
I did order a screen for it but again they don't even have the bike yet so I'm thinking they may just agree to cancel and refund me as th one on eBay is heavily specced.
I ordered an 848 from Ducati Coventry years ago, and got cold feet shortly after ordering it which was entirely my fault. I finally got my deposit returned but was left a very bitter taste in my mouth in the behaviour of the Salesman. When I finally got around to ordering an 899 a little while later I found another Ducati dealer as didnt want to deal with them again.
I think the dealer could resist it. If it was a distance sale (you placed a deposit over the phone/online and haven't seen the bike in the flesh) then you are 100% entitled to your deposit back, you are covered by distance selling regulations.
That is not true. A reasonable dealer who has not spent any money, registered the bike to you, or lost sales while the bike was reserved for you may choose to refund, in the hope the good will means you will come back and buy something from them in future, but under normal business t&c, that is at their own discretion. Distance selling rules stand above this in law, but if you were there in person, and agreed to the purchase contract by paying the money and accepting a receipt for the deposit, you are not in a position to demand it.
You might get a frosty response if you go back to that dealer in the future for warranty work on the bike you bought from eBay
The rules on deposits being returned are not solely at the dealers discretion according to the law. As for not returning deposits being a "normal business T & C's", this is expressly discounted in the legal advisory.
That would be a shame if that was the case but there's another dealer actually closer by, so I'd likely use them.
