I was lucky enough in the Sunday charity raffle at the UKMOC weekender to win the back protector donated by Forcefield. Unfortunately it was a men's medium size, way too big for me. Char (who had organised the event) said Forcefield had told her if it was the wrong size it could be exchanged and gave me the contact details for Stuart Long of Forcefield. I e-mailed Stuart to ask about an exchange, and asking what size might better fit me and how to return the too large one, mentioning in passing that I lived in Farnborough. Amazingly he said he lived locally and offered to pop round with 2 different sized products for me to try. So at lunchtime today he came to my office, exchanged the back protector for one that fits me, and mentioned in parting that if after riding with it for the next few days I thought it still wasn't right, to let him know. Great personal service from a company that had already displayed its generosity to UKMOC!
Just to even it out a little, when I was looking for a back protecter at the nec a few years ago I went to Knox and force field. Force field literally looked disgusted that I wanted to try a few different sizes , and they were more interested in chatting to one another than getting me the correct size I needed. Knox were completely the opposite and couldn't be more helpful in explaining there technology and sizing me up. I purchased the Knox, along with lots of other Knox gear at the same time.
thats a shame, i guess they heard about you i bought knox stuff too, great products glad that the forcefield guy sorted you out mrsC, good prize along with everything else you two won..... :wink:
