Well my bike went off to dmc Preston for a fuelling fault on Feb 17 and just got the bike back finally three day ago. The coils had corroded and also the exhaust valve so insisted on new exhaust and one the exhaust Being removed the studs snapped in the head so it had to be removed and has essentially had a top end rebuild. Really nice to finally have the bike back on the road as was getting withdrawal systems as didn't get a courtesy bike. I don't blame dmc as I didn't buy the bike from them but the have done all the warranty work. There were issues with staff being off due to bereavement and busy time of year but I've still being paying my fianance payments and not had a bike to use. There are still some corrosion issues that ducati won't resolve. Anyway Getting to the point. Is there anything I can do about the payements I've made when I've not had the bike or do you think Ducati would offer some sort of good will gesture if I email them with all the issues I've had. The bike by the way is a 2013 model and has done 2400 miles
Ducati finance is provided by Black Horse Ltd and if my experience is anything to go by you don't need the frustration or the stress. As much as it goes against the grain, I'd just get on with your life and ride the thing. Andy
Agree with android, black horse dont care about your warranty issues, they just want there money back
To be fair in black horse I wouldn't really expect them to as its not their fault the bike has had issues. I'm thinking more ducati themselves
You don't get if you don't ask so ask the question and see what the response is. I'm not so sure I'd have been quite so patient with a workshop that took over 2 months to complete a repair that should have taken a couple of days even with a snapped stud and I speak from experience having had 2 studs snap when I fitted a decat pipe. When you agree to complete a repair, I'd expect the workshop to finish it not put it off to do other jobs. Andy
im not after a huge amount and not wanting to make a huge fuss but would be nice if they replaced the corroded wheel rear nuts, sprocket bolts and few other corroded bits as a gesture. As much as I love the bike it has put me off ducati and I'm looking at Ktm, bmw or Kawasaki for replacement bike. The engine had to be stripped and sent away from what they said and one of the two mechanics was away for a bereavement. I expected it back much quicker and was disappointed in the turn around but also appreciate it wasn't a bike they sold and they had all new bikes being delivered for prep for new customers. Difficult choice I guess as to who to sort first
It's the dealer not Ducati IMHO as to the delay from your description. You either take the excuse/reason they give and act reasonably and accept and move on; or believe it's not you problem and not reasonable for you to be out of pocket/fun because of their problem.
True but the catalyst for the whole issue is the poor build quality of ducati parts. The exhaust shouldn't need replacing with the miles the bike has nor the coils and exhaust studs certainly shouldn't be so corroded they snap
I'm in the same issue, paying for a bike that's in for warranty work. Just have to suck it up. You're paying to own the bike at the end because we can't afford it outright. They're doing us the favour really so not their problem. It's up to the dealer to recompense you if they are the cause of the bike going wrong anyway
A carefully worded letter to Ducati UK might be a sensible way to go, be respectful, point out that you are happy they did the work but that it took much longer than it should have. Suggest that they might be prepared to supply replacement damaged parts for you to have fixed at your own cost (you can do the work yourself). Point out your disappointment with the dealer experience and with such a prestigious brand and how you are thinking of leaving Ducati when you buy your next bike...
Thanks that's kind of what I was thinking, I am genuinely thinking of not getting the new multi later and instead going for Kawasaki zzr1400, gs, 1000xr of the Ktm adventure.
