Big shout out to Luke Hebburn from Moto Rapido for exceptional customer service. Nothing is too much trouble, he's been a great help getting me sorted with some parts for my 1199. I had previously visited my Ducati Dealership which is about a 20 min drive from my house only to be told that parts would take around 4 weeks to be delivered into the dealership and the Ducati Performance Indicators I wanted they couldn't get. Luke manages to get the indicators and the parts I wanted to my home address within 5 days! and he's over 250 miles away. Highly recommended, and thank you for the recommendation @bettes
They can expedite orders from Ducati Italy. JHP did this for me. Everyone else gave me the standard 10-14 days and JHP had it in 3 days. I assume there must be some additional cost or other reason they don't do it regularly.
Bet they’ll have already seen it. They scour the forums undercover. They knew my 998 was for sale and where it was going before I did!
I made numerous orders through both lockdowns, last year, and they managed to get the parts shipped from Italy in about five days, I couldn’t believe it. I also ordered some small parts, which they had in stock, on Monday(yesterday) and received them Tuesday, late morning. Thanks guys, incredible service.
I have also done business with Luke by phone , and his dedication to customer service is outstanding ! Some of the shag-hand pillocks I've come across at Ducati shops over the years should take note , and raise their game accordingly . At the risk of stating the obvious ...... happy satisfied customers = repeat business .... or is that an old-fashioned idea these days ?
