Urgent Advice Please

Go back to dealer with pics . . No?

 

Sorry chap - but firstly I've gotta say that car/bike dealers love punters like you! He is gonna go the "acceptable wear and tear for age/mileage" route? Your only prayer is if in his advertising description he stated "immaculate,mint,unmarked,as new"etc.A trading standards officer or a small claims court official will say that by the mere fact the goods are used and not sold as new you should have a reason of expectation that there will be signs of wear and tear.I would suggest keeping your temper and phoning the garages sales manager to discuss your dissatisfaction at the marks/faults and try and blag some sort of goodwill payment of say £300/400.Im not a pub lawyer- I've been a car dealer/garage owner/motor trader for 42 years and I've been through your situation

 

Just out of interest- the seat material looks like an older/classic Japanese type motorcycle? How old is the bike,what is it and what did you give for her if you don't mind me asking

 

Bit harsh . . be cool and honesty will prevail .

You bought in good faith. . From somebody 500 miles away did you inspect it before purchase?

 

Harsh??? Would you marry a girl without meeting her first and trust her uncles description of her? No such thing as good faith - it's 2017 and integrity,openness,Honesty,my word is my bond left the building in 1960.If a sellers description was 100% correct and impartial- he would never close a deal? If a person isn't confident or experienced mechanically in the way of motorcycles or cars he must have a friend who can check it over? Surely?

 

What age/model/mileage is your new bike? Looks like an 80's Japanese Suzuki to me but that's a shot in the dark! Let us know please because the age has a major issue with your complaint

 

Jack bought the bike off a dealer, i advised him to contact them.

Whats your issue ? I dont want to marry your daughter thank you. I am happily married.

 

In his 1st post he states he bought it unseen (apart from a few photos!) and took the sellers description as correct and gospel.The mere fact is that the seller had a vested interest in glossing over any faults,wear and damage.One mans collectable classic is another mans bitsa junk.He owns it,paid for it unseen- a valuable lesson learned I think

 

I've not got any issue chap.The guy posted for honest advice and obviously isn't well versed in motorcycle purchase.He knows he has made a mistake but he is lucky it's a cheap mistake and can be addressed and repaired to a decent standard for small outlay.And leave my daughter well out of it

 

Dukeofwindsor.

I dont appreciate your comments i orignally stated go back to the dealer with pics.
I would suggest Jack knows he has f**ked
up but is looking for positive feedback to resolve his issue. I wish him luck.

Ps. I am no "Chap" too you, or care to visit this forum again in a hurry, i see nothing has changed. .

I will leave Jacks issue with you as you clearly have all the answers.

 

He is asking for honest sensible advice and opinion on his best course of action with the dealer? Which is what I messaged him,frankly maybe but with the benefit of 40+ retail car sales experience.I see no point in glossing up his chances and the dealer won't need to see photos of the dented tank and badly repaired seat trim - he knows every scratch,dent and fault on the motorcycle because he's been looking at it for weeks or maybe months? I wish him good luck! Goodnight

 

Jack

what is it you would like to happen given you didn't mention it in your post?

 

Mum wakes him up tomorrow morning with a cuppa tea and toast and it has all been a dream?

 

Good! You finally got something right and listened to reasoned arguments? Talk again in a few months when your period is over

 

Did you buy it on-line / if so the surely you are covered by the "distance selling act" also the new 'consumer act" states you can return within 30 days if product not fit for purpose....your cost on delivery though as your problem you bought it from a dealer so far away...just a thought

 

Hi

I understand your issue - but it will be tough to get any action from the dealer - because it does appear to be an older bike - and as has been said it may be immaculate for a 30 year old bike with 20,000 miles - but his description of immaculate includes wear and tear that is age and mileage related - your immaculate compares it to a new bike.

All I suggest is that calmly say the bike condition to you is not how it was advertised - and as such you would like a refund / compensation for the damage.

He can argue damage in transit also.

Then it will be down to the dealer and whether he values his reputation or money more..

10 years ago - I bought a Seat Arosa - 7 years old with 5000 miles - also described as excellent condition - i paid a deposit - then when i gt there found that the car had had damage both sides (rubbed against drive posts) and been BADLY painted (home job with tin)

I talked with dealer - he offered me full refund - I wanted car - so we agreed £400 off to allow me to have the sides professionally painted - the damage. - BUT all that was at his site.

 

I think you got good grounds. Thats not immaculate in anyones book. Dealer should compensate.