Do you think that a courtesy bike or compensation should be guaranteed if your new bike is off the road due to warranty work...after say three weeks? Is it acceptable to loose half a summer on your new bike due to issues beyond your control? Why only two year warranty on such a premium brand/priced motorcycle? (Looking to buy a new DVT in the spring). Thanks..
The loss of the 3 year warranty is a major factor in stopping me buy a new Ducati,when the 3rd year option was withdrawn nearly a year ago now there was talk of a new warranty product becoming available,the warranty game has moved on with car makers now offering 5/7 year warranties,even vw are offering 4th and 5th year extensions in there options list,if Ducati are confident about the quality of their product then a 3 year warranty should be standard,after all your Tri Options is based over 3 years ? Quick edit,i would also go as so far to say the way Ducati removed the 3rd year warranty option was a little sneaky and underhand,giving the customers little or no information that the product was being suspended.
Will we ever see an aircooled 2 valve SS model again? Surely the Scrambler chassis /motor is ripe for development?
Does the VAG-emissions scandal do any harm to Ducati (such as cutting finds from R&D)? Does it put any pressure on VAG to sell Ducati, because it isn't a kind of a deal you'd expect huge ROI? What do you think about the MV Agusta - AMG co-operation?
Is there any chance at all of Ducati producing an aircooled, desmo, single cyl, scrambler of around 500cc ...? Its just that I already have the perfect summer roadster in my M750 monster (you saw it at Donny, Tim ..blue one with puncture) and I would rather like its winter partner to be made by Ducati rather than Honda. Hope springs eternal ........
In respect of the limit to questions, this is more or less correct. As I understand it, the Forum team are removing only the things that don't add to the "debate" which makes good sense. As I said a few posts up, I'll do my best to put something together in the next couple of weeks. Thanks for all the input/questions so far! Tim
I run a 907(92), SSie(00) and a 999(05). A few years back the factory declared 907 (along with 851/888) obsolete and cleared out all the specific spares. Is this still factory practice and if so what timescale does Ducati work to. Thanks, Keith.
May I add to that? Most Ducatis are expensive, high-end, collectable products which owners will keep for many years or indefinitely. Many older bikes appreciate in value.They are not disposable consumer items which people scrap and replace. Could the factory be asked to consider setting up a special department in Bologna which could supply spares to order (and for a price) for historic models no longer supported under the main spare parts system for current models? In the long term this would make Ducatis even more sought after, and depreciate less, thus enhancing brand value.
how do customers manage difficult/unhelpful official dealers in after-sales? I had a bad experience with a dealer in London, and found almost impossible to speak to Ducati UK to get some guidance about it. I had to phone Ducati Italy, and their advice was quite vague. why is after sales for a premium brand like Ducati, so weak in the UK?
What changes have you noticed within Ducati since they were bought by Audi? Is Ducati safe as part of VAG or is it in danger of being sold if VAG needs lots of money? Ducati say that the Monster 1200R is the most powerful naked Ducati ever, which seems to ignore the fact that the Diavel is a naked bike and is fractionally more powerful. Please explain how Ducati can make such statements without falling foul of advertising authorities? Ducati seem to be brilliant at making bikes that aren't quite perfect. For example: seats that slope so much that every time you roll off the throttle you slide forwards and crush your plums, gearing on a naked bike that means below 4000rpm is unusable as is using top gear, headlights that are outperformed by bicycle lights, instrument displays that are unreadable in certain lighting conditions, exhaust heat shields or pillion peg mounting brackets that get in the way of the rider's right heel, rear brakes that do nothing, mirrors that are only useful at a standstill, nuts & bolts made of Cheesium, headlight adjusters that can only be accessed with the headlight removed, foot pegs that are as grippy as ice when they're wet. I'm sure there are more, but those are some of the issues with the three Ducatis I have owned. Why do these type of imperfections continually make their way onto Ducatis? What would it take to prevent these things from happening? How much input does Ducati UK have in the design of new bikes and the updating of existing models? Why are some Ducati Performance parts a complete rip off? For example the LED indicators for the Monster (696,796,1100) and Streetfighter are made by FAR and non DP ones can be bought for less than £35 (even less in Italy). The DP mirrors for the same bikes are also made by FAR and are also substantially more expensive than their non Ducati Performance branded versions. The quality of these items is commensurate with the price of their non DP versions not the DP price, which I am sure upsets a fair few customers. What did you think of the recent This Is teaser campaign for the XDiavel? Did you cringe like many of us or do you stand by it as a fantastic piece of marketing? How is the success of such a campaign measured? Is Ducati trying too hard to be a lifestyle brand rather than a motorcycle manufacturer? I love the fact that when you contact Ducati Customer Service via the form on the Ducati website you get a phone call from someone in Italy. What isn't so great is that in my experience they can't really do anything or answer the questions that I pose. Nothing is ever heard of things that they pass onto other departments. I have asked them about their escalation process and they have said they don't have one. What is your input into the service that Ducati Customer Service provide? Are there any plans for Ducati to set up additional Customer Service centres in other countries in order to improve the customer service experience in those countries? Sometimes I have wanted to contact Ducati UK to discuss issues. I have been able to find a phone number and after a bit of pestering eventually spoke to someone who could help me, although not quite to the level I had hoped for. However there doesn't appear to be a widely publicised contact method for customers to contact Ducati UK directly. We are told to raise issues via a dealer. If the dealer isn't really helping to resolve an issue who should we contact at Ducati UK and how do we contact them?
Can Ducati please start supplying proper users manuals with bikes? I'm not talking a full workshop manual here just a proper owners handbook that covers basic maintenance and checks with the appropriate torque settings. Brand mystique is not alluring when your headlight bulb blows and it isn't obvious how to access it or the chain goes slack on a Sunday morning and you open your manual to be told to take your bike to a dealer. Its annoying. I own a KTM as well and you can practically dismantle that bike and rebuild it from the handbook. You can certainly complete all basic servicing short of internal engine work. Having that kind of information to hand and that kind of back-up inspires confidence. You feel you've bought a real motorcycle intended to be ridden and that you're being taken seriously as an owner. That encourages brand loyalty.
The DSC (and DOCGB, SDC and UKMOC) are all official Desmo Owners Clubs. They are all affiliated to the global DOC scheme which involves following lots of rules (38 pages) about what you can (and can't!) do to run a club. It also means that their members get the DOC pack containing a t-shirt, pin badge, cloth patch and free gift (changes every year, this year is was a rubber bracelet thing) and also exclusive offers for members that you can't get if you're not a member, for example 50% off the cost of WDW tickets, free entry to the Ducati factory/museum tour, meetings and events (the clubs often send members to "Meet the Team" nights at both WSBK and MotoGP where they get to meet the riders and get a tour of the pit garage) and also other club related offers which obviously differ from club to club (for example the DSC has a free hospitality offer for Brands Hatch BSB round) to name but a few. The World Presidents Meeting (WPM) happens exactly because Ducati does value the input of the clubs, and it's a forum for the factory in Italy to listen to club concerns (and the clubs represent the views of the members) and for the Ducati factory to speak directly to the clubs. The clubs also have a good relationship with Ducati UK and attend meetings with them to discuss similar concerns, events and so on. Because the Ducati Forum is not part of the DOC network, none of this applies. HTH.
Can we have more local dealers pls mines moto rapido although there great it's a long way to have to go if you have a problem or need a service Can't believe a town like Bournemouth doesn't have one and why a replacement wasn't found when 3X lost Ducati
Good result for the XDiavel. The 959 must've been just outside the top 5, any idea how many votes it got? 1. Ducati XDiavel S (6.910 voti - 60,78%) 2. MV Agusta Brutale 800 (1.310 voti - 11,53%) 3. Honda CFR1000L Africa Twin (851 voti - 7,49%) 4. Aprilia RSV4 RF (623 voti - 5,48%) 5. Harley-Davidson Forty-Eight (369 voti - 3,25%)
