Yes, the fire started inside the exhaust. I didn't notice until a car overtook me with the passenger hanging out pointing at the back of the bike - which is when I checked my mirrors. When the bike was stopped, it quickly caught light - this was on a very public highway so no shenanigans with a petrol can! Obviously I walked back by 100yds as I thought the petrol tank which was full, would ignite but it didn't. I would imagine the plastic fairings caught quickly which encouraged the rest of the fire to spread. I have no idea how it spread as I wasn't standing next to it watching! However, I videoed it for 20 minutes from a safe distance! Haha! Insurance job?! I was on my way for a 10-day Pyrenees trip with some friends that morning. I spent those 10 days instead sitting at the kitchen table, sorting out the insurance companies. I had just spent over £1k on adding bits to her, new tyres, the coil pack etc, etc. The insurance guys did investigate the cause of the fire and together with the service history and pre-fire work, it was clear the cats were the cause. I didn't get a huge payoff - £6,500, as she had done 21k miles as it was. Interestingly, I had 'luggage insurance' as well as leathers etc, but because my tank bag wasn't technically a 'hand bag', I wasn't covered! I also lost over £1,000 worth of ferry tickets, auto-train tickets etc as my travel company said the fire was caused by myself, not from 'outside sources' and I could have made alternative arrangements to go on my holiday. Don't talk to me about bloody insurance companies..... :Banghead:[/quote]
So is the burnt one a previous 1098 or the newer one from DMC? Honestly I'm lost with all this..... My mrs would sky plus this if she could
Terrible bad luck with that fire - especially after all the work you'd had done prepping your bike for your ride - who did all that work for you? Was it the same 'expert' whose opinion you've relied upon to fuel your incendiary tirades about DMC?
yes it was sad but after 22k she had given good service and after a problem with an odd misfire we had the coil packs changed and all checked out fine on the diagnostics but as she missed again on the day of the trip we chose to limp home instead of waiting by the roadside for our engineer to collect the bike and swap the exhausts as that's all the problem could have been!! . so you live and learn maybe if the bike had been seen by the accredited Ducati factory trained specialists at DMC Preston the bike would not have had problems with the bikes ignition system but somehow I think not ! as they cant even PDI a second hand 1098S to a standard anywhere near the expected standard from a main Ducati dealership as the thread above confirms ! . we are both setting out on the same trip tomorrow 3500 miles across Europe and both feel confident in the preparation of our bikes and look forward to some great rides !!
Did you feel confident for the last planned trip when the bike burst into flames after your expert had done the work to it?
Cars break down. Bikes break down. Machines catch fire. Following your line of argument, no machines should break down. If they do, it's your garage's fault. Has to be.... Different issue. We're talking about simple, basic servicing and PDI. Not a machine that breaks down. We reported on our experience which everyone is encouraged to share on here and I hope you don't put off others from doing the same.
But you came on here specifically to try and rubbish someone's reputation, even though they had offered several avenues of rectifying the matter. Right or wrong?
Its mention they came on here just to rubbish someone's reputation but is it ok for someone else to try and have one over on them :Shifty: who knows ? I think the best advice out of the whole problem is view a bike before purchase, Have a good trip and take some photos
For weeks now I've refrained from posting on this for personal reasons. I will provide an example I recently had with the Dealers main shop. I asked said dealer to service an S4R I had. Whilst everything was done, 1 or 2 things weren't right. 1. Faulty sender unit wasn't replaced. I picked the bike up and it ran out of fuel, no light on and wouldn't start. So called the dealer and they sent someone to collect me and take the bike back to check on. I was stuck on the side of the Motorway. It turned out the sender unit should've been replaced and wasn't when in for service. So what happened, the parts were replaced, tested and a full tank of fuel provided currently all FOC. The service costs was just over £700. 2. when entering the reg details for servicing, the wrong reg/ Vin no. were all mixed up on the invoice and service book etc. So took all the info back in and went to see the dealer principle, who got it all resolved within 30 minutes. Yes I live within 25 miles of the dealer so had the time to call in and get it resolved on the spot. The morale of the story here is that you have to give the dealer the opportunity to rectify any faults found, irrespective. Period. From what I've read on this, it sounds like the dealer made a lot of effort to satisfy any issues you have had. By either offering to collect or refunding you. Whether the bike was roadworthy or not. If you felt it wasn't then I would've done an independent inspection and faults listed, allowed the bike to be collected and fixed at the dealers expense and by them, reimbursing you financially where necessary. Can't understand why your original Independent Inspector didn't find anything, if you indeed arranged 1 prior to taking delivery? I did express this point not too long ago on another thread. Unfortunately once you start a thread like this 1 you can't always expect to get the help that your looking for. Trust me, I speak from experience and having done things not only the hard way and the wrong way, but also at times somewhat the most expensive way too. Knowing some of the dealers people involved from salesman through to delivery, this thread has put you on the 'back foot' even more than you already were, before you started this thread. I would imagine that Ducati UK are aware too, they'll talk to the dealer 1st, then get the dealer to talk to you. What it boils down too is that it seemed that you refused all the options and offers on the table to have this specific bike fixed. Whilst sometimes I can understand your reasons for this. The service book shouldn't be hard to get, so don't know why its a pain tbh but as DMC Preston have been made aware of this thread for sometime. Finding a happy resolution for all parties concerned will be much harder to achieve now. No matter which dealer you use, someone will always have had a good and bad experience. Even with the best of them. I've read stories about most if not all of them tbh. So my advice would be to leave the keyboard alone and go and enjoy your holiday/ trip. When your back pick-up the phone and have a sensible/ reasonable and calm chat with the dealer to get a new service book sorted etc.
Thanks for the balanced point of view Samieb. I think the only issue here is this ... is it okay, as a main dealer, to send out a superbike in the condition described above (and, assuming the customer unfortunately notices) it's then okay, so long as you offer to put the bike right or reimburse in full?! In my world, it is not okay, but this was our experience with DMC Preston. I agree with you on the continued posting on this thread of which is now an old story well aired in the appropriate section, and the only time you'll see us post anything new will be when we have any development. All our recent posts are just responses to others' points, which ironically refreshes the thread. So to any would-be supporters of DMC on this thread, if you want this dealership feedback to be buried, then as you say, leave the keyboard alone and enjoy your life! Looking forward to the trip - 3,500 miles across eight countries over 12 days, plus a trip to the Ducati factory - should be great and we'll post up some pics, Roadtrip!
Irrespective whether a SBK is or isn't in a 'roadworthy condition', a forum isn't always the correct place to start this kind of thread. When you sign upto a forum, you agree to abide by the Forums Rules. Reading between the lines 1 of those rules points to 'Deformation of Character'. Be it an individual or a business. Whilst you'll both disagree about this, most will have already formed their own opinion on it. Most people would've just sent it back to be sorted out if it wasn't right. Part of the 'posters/ postees responsibilities is to post fairly. While some will post with heavy fingers in order to hammer the dealers or workshops, a lot do this impatiently and I too have in the past done the same. As said already, by posting this thread you are now putting yourselves on the 'back foot'. You'll understand this being in Construction, your stuck between a 'Rock and a Hard Place'. You both should've been patient and got the dealer on your side and resolved it privately. The dealer will always inform Ducati UK or Italy where necessary. Then once resolved have your say, by all A/C's things still aren't fully resolved.
^^^^^^ +1 And this is exactly what everyone has been saying. It's not about support one way or the other. You chose to join the forum SOLELY to destroy someone's character over something relatively minor that should and could have been solved eons ago, and was offered to be solved by the dealer on several occasions. And YOU chose to turn all options to resolve the matter down. In my (long) experience this route of action is only taken by an alleged disgruntled customer to get "money off" a product. Nothing more, nothing less.
agree with dave ^ entirely,in fact none of the ops posts make any sense to me what so ever,spesh the burnout from a exhaust and the refusal to let the dealer take the bike back,no sense at all,what was the point of that?... sorry,fraid i dont find any of it credible and nor does anyone else in my entire bike club. only thing i do see is a very suspicious thread started by a supposed "lawyer" and even then,having several high end lawyers in my family, none of their conversations on any subject in the world are as incomprehensible as this one. impo of course.
