My mistake - MSV ticketing is not the same account as track day bookings - went to the normal site and logged in fine.
To be honest, i would not have been happy with them running it next week its juts not appropriate at this moment in time. If they cannot provide another Ducati Donington date, i'm not interested in a credit note.
I don't want a credit note either for 'another' bog (standard) trackday if that's what they are offering - either provide a Ducati track day or give me a full refund. Simples!! And - not to even answer emails is total tosh.
If anyone has a credit for the Ducati Donington day they are not happy with and/or a date they cannot make please drop me a PM as I am looking for a place!
Joint message from MSV & DUK Further to yesterday’s update that all circuit activity at MSV venues will now be suspended until at least Sunday 17 May, please be advised that the Ducati UK Trackdays are operated by MSV Trackdays (MSVT) and not by Ducati UK. Everyone who is booked to attend an MSVT track day (including the Ducati UK Trackday at Donington Park on Tuesday 12 May) up to and including 17 May will receive an automatic credit to use against a future date. MSVT credits for postponed events MSVT will issue any outstanding credits automatically as soon as the office is reopened - no request is necessary. MSVT have been due to run a large number of track days in this lockdown period with many hundreds of people booked on, so please bear with them. At the point they credit each booking an automated email will be sent to the address used to make the booking. The email will have a 12 month credit note reference number and confirm the value. Credits are issued for each component of the booking i.e. garage, instruction etc. When booking your next track day the credit will be there waiting for you at the bottom of the "checkout page" to press redeem. The amount will be deducted from the balance before moving on to card entry. Please check the amount is correct before paying. MSVT and Ducati UK are working together to find a suitable replacement date at Donington Park, details of which will be communicated in due course. If you have a query that is not covered by this statement, please wait until the MSVT offices reopen to get in touch. Please do not contact Ducati UK for information as they will not be able to assist with re-bookings or credits. Please keep well and we look forward to seeing you when it is safe to resume. Best wishes MSVT and Ducati UK
So in short Ducati Uk hands up fook all to do with us msv your having a credit note full stop and don’t ring us cos you can’t!
Far too complicated to have worked that out yet....mind you no one in the office.. or near a phone or computer...
No refunds, just a 12 month credit. Does say they are working for a new date but doesn't say if you booked previously you will get preference for the event. I am working on the assumption that we will.
Pretty bad service to not offer refunds, in this day and age. Also shit to not take calls or reply to emails. Customers love communication, whether it’s just updates or “we haven’t forgotten about you” style. What a huge fail in basic business manners.
You book with your Ducati dealer, your contract is with them. Whoever DUK choose to run the event has nothing to do with the customer and shouldn't be directed to them.
except this year certainly for my booking was different...direct with donington, Did anyone book through their dealer?
