1200 DVT Ever Red Extended Warranty

I was told only on new bikes six months after 1st registration, I doubt they would cover 2014 bikes?

 

I sent my Email to Ducati UK questioning the reasoning behind how they were issuing warranties, as suggested, but have heard nothing in over a week, has any one else heard back?

 

No I have not heard anything to my email either.

May be time to write a letter - bit more formal.

 

Not heard anything back either, been a week now, suppose they were expecting a response and chose to ignore it

 

Just received a reply from Ducati UK regarding my email about how upset I am over the new Ever Red extension warranty not being available to my 2015 bike as promised by my dealer:

Thank you for your correspondence.

Your enquiry has been forwarded to the Aftersales Manager for clarification on the Ever Red Warranty.

Yours sincerely
Bobbie
Aftersales department

 

I wait with eager anticipation

 

Amazing ! Just received an identical reply, along with the July Ducati News letter.

 

Can you send me the email address you had the reply from as i still have not heard anything.

I sent the original email to reception@ Ducati.com so just want to be sure it was correct email

Thanks

 

Sent it from the Ducati UK website, filled in their on line form in the Customer Service section

 

[email protected]

I sent it from the Ducati.com website.

 

Thanks

 

Got my extended confirmation through today.

Expensive but if history repeats itself, probably worth it.

 

Mine came through today also - now covered to Mar 2020

 

Rub it in, why don't you , there's loads of us would love to be able to do that with our 2015 bikes.

 

:Banghead:

 

I'd quite happily extend my 2015 bike given the chance. Seems like an opportunity missed by Ducati.
They should open the window to extend any bikes currently still under warranty with a cutoff date for applications, subject to usual service history restrictions, etc.

 

2015 was the release of the first batch of DVT's.
I don't think they missed an opportunity, more dodged a bullet..

( Yeah I know, I'm not funny)

 

Emailed customer care yesterday got a reply today but only asking for my chassis number. See how long the next reply takes

 

I know it's a DVT thread but I've an 899 so hopefully more reliable

 

I seen it on the screen with my dealer definitely references 2014 bikes but it's the 7 mth shite that is total nonsense and will annoy quite a lot of loyal customers...