What about fixing all the affected 790/890 engines in bikes in the warehouse? They know they have an issue with the oil supply causing cam failures, unless it’s genuinely only a small bath isolated (which they haven’t confirmed) are they just waiting for the customers to find the issues?
That's normal across any brand first service at 620 miles, then whatever the service intervals are or every 12 Months whichever come sooner.
Mine did 11K no issue, others were worn before that kind of mileage. It's a small batch that were affected, KTM claim it was cured by the 2020 models {mine was a January 19 registered bike} but riders of later registered bikes were having issues too. But that may well be due to how they rotate stock bikes in the warehouse maybe? They wait only manufacturer that i'm aware of that have done preventive recalls on engines is Ford on a batch of RS Focus cars. Honda didn't do anything other than hand out oil additives back in the 80's with their VF engine when they had camshaft issues. At least KTM have stated that any 790 affected by the oilway issue will be repaired FOC. I had an e mail from KTM direct stating that they'd repair my bike should the top end wear prematurely, forwarded it to the shop who took it in as PX they sold it eventually at a loss.
Its all a shame. I was anticipating the 990 engine being fitted to the SMT some time soon, which would be perfect for here. Would be very wary of being stung by KTM again though. Had a bit of a chew on getting my 1290 sorted under warranty just before they hit the buffers, and KTM France after sales and recovery is/was already shocking in terms of service. The last thing I expected was trying to justify my guarantee and warranty when stood broke down at the side of the road! No records available to the break down people (contracted out..) to see if covered. Trying to find receipts for servicing in emails on my phone to send them…not an experience I would want to repeat.
That’s poor. I’ve just been given 1 years breakdown assistance free when mines was in for a service, told me everyone getting their servicing done at KTM is getting it, but guess it’s limited to a certain age of bike
Mine had the 4 years warranty when I bought it last year. Along with ‘free’ packs and a reduced price. Sounded great… It is all about how problems are dealt with, or not. Once KTM recovery decided they would collect me and the bike from the side of the road, it then took close to 3 months to get sorted. If it breaks down again it may get left at the side of the road in the hope that it ‘disappears’.
