I've had no problems with them either. The app is straight forward to use and with fingerprint access theres no need to work out the fourth letter, eighth letter and second letter from those crazy passwords!
Sadly most town centres are now populated by ne'er-do-wells in stained tracky bottoms cruising (face in phone) from £1 shop to Greggs and on to the next £1 shop. Nuke 'em from orbit.
As a HSBC customer you can do a lot of your banking requirements through your local post office also paying in cheques....., the post office has a contract with a number of banks to enable people in rural places with no banks to use the post offices