New coolant Re-call for multi

Hi everyone,

I don't want to get drawn into this discussion too deeply on behalf of Ducati because frankly I simply don't have enough information to speak for them on their reaction but what I can tell you is this:-
I have been in touch with DUK and they are in the process of sending out a letter to all Multistrada owners about the details of this issue. That letter should arrive to all owners concerned very soon indeed.

The main thing to try and do is certainly not to worry until there is confirmation that there is actually something worth worrying about!! At this stage I really don't want anyone wasting valuable energy allowing this concern to spiral out of control due to internet rumours and Chinese whispers..
I can only speak for my dealership here but as far as i'm concerned, Ducati have been excellent in resolving any warranty issues without much hassle (this is not a prompt for anyone to complain to me about something that hasn't been done. Please look up DUK's number for that!!! :wink

We've sold as many MTS as anyone if not more (100+ and counting) so I can speak from experience here and honestly have seen absolutely no issues relating specifically to the coolant. Furthermore we've had a few of these engines open since model release in 2010 and have seen nothing remotely linked to coolant damage either so please try and keep these points in mind.
There is ultimately a very real possibility that none of your bikes will have any further problems and this change in coolant is merely a precautionary measure.

Apart from the hassle of getting your bike to your dealer which for some is understandably more than others, there is little cost involved for each owner especially if you ensure this job coincides with an annual / scheduled service.

I hope this helps.

Mart

 

Thanks for that my friend. I have been to Ducati Leeds today. I'm the second owner and it wasn't bought through them but they will do mine without hesitation. They did say something interesting though. They haven't had any problems with the radiators caused by the original coolant. Since putting the new coolant in they have had two radiators back in with problems and they have had to change the rads. Apparently the draining process disturbs the sediment and transfers it to one side of the rad causing blockages. They genuinely don't think you will have any problems if you don't have this done either, just keep to the natural changing of fluids at service intervals.

 

thanks for taking the time to post that, i aint worried about mine , but im still having coolant replaced tomorrow and i have dealt with a few ducati dealers in england and here in n. ireland and have never had any problems with warranty work, servicing or advice......

 

Agreed, Ducati Leeds are a terrific bunch and I look forward to giving them my business when I change the bike.

 

Humm, reminds me to get off my bum and book mine into Ducati Leeds for its annual service

 

Martin,

Thanks for your input. I appreciate your advice and informed view and it is good to know that you haven't seen examples of damaged engines due to coolant. The worst aspect of this potential problem is that DUK seem to have been slow to respond and inform owners or dealers here in the UK. With a vacuum of information there is just word of mouth for forums to fill it! Early 2010 purchasers have had their fair share of niggles to deal with and with the Warranty expiry approaching want assurance that expensive problems aren't waiting for them over the next couple of years.

It seems to have blown up earlier in the US and a bulletin came out there back in September:

straight from TSB 12-003
Coolant
AGIP PERMANENT SPEZIAL 1-liter container part # 90130011B

Ducati has decided to implement a new engine coolant type. The product - AGIP PERMANENT
SPEZIAL - has been tested under all use conditions and outperforms the previous coolant. The
Multistrada 1200 is the first model implementing this product and all other bikes will follow. It was
chosen due to the high average mileage covered by Owners of this motorcycle. Ducati requires it’s
dealers to replace the coolant on all M.Y. 2010, M.Y. 2011 and M.Y. 2012 Multistrada 1200s free of
charge to the Owner (for both coolant and labor).
The innovative features of this product provide improved protection for all parts contacting it. This coolant is
easily recognizable by its pink color, it is pre-diluted and ready for use, and it must be changed every 48
months or 30,000 miles/ 48,000 km.
Affected VIN range requiring application of the technical solution
AFFECTED VINS
COUNTRY VERSION From frame no. To frame no.
USA, CDN, MEX ZDM12BLW4AB000023 ZDM12BLW4CB021022

CUSTOMER NOTIFICATION
 All final customers will be notified by Ducati via e-mail (if DMH has their address) or via postal service
and they will contact you to schedule the appointment
This update operation is valid up to 31 December 2013. After this date it will no longer be
possible to view the operation and claim the reimbursement.

It would help everyone if this flow of information came out quickly and at the same time Worldwide.

Less paranoid than I was......

 

Andy, when they did my coolant change I asked the dealer if they would be flushing the system, they said they would be doing that prior to the new coolant being added

 

I have been having some thoughts on this coolant issue. Now I can understand that new bikes will all have the same type of coolant fitted at the factory but I really can't believe that after the 1st service when the coolant is changed (not sure which one this is - probably 15k) that all dealers use the same stuff. They will use what they generally use on all motorcycles that go into the shop and not the exact brand and type of coolant specified by Ducati. As I stated in a previous post my coolant prior to the change was fluorescent green and was Motul stuff. I'm no expert but I would guess that plenty of the bikes out there probably aren't running with the offending coolant anyway but what do I know?....

 

Or are they doing something else in that 2 hours?

 

2 hours for me too Nick at SMC

 

2 Hour wait for me too..!

 

My bike has been fine since the coolant change....does this help?

 

Don't panic, I'm sure I read it was December 2013 - not 12.

 

Yep. Dealer told me it was December 2013 after I told him I thought it was 2012....